If Vio.com changed your room without notice and to a lower quality, how can I demand the service I booked?

If Vio.com changed your room without telling you and gave you a worse one, you can get the service you paid for or some of your money back.

Take these useful steps:

• Get proof right away: take pictures and videos of the room you were given and compare them to the pictures and description that came with your original reservation.

• Ask for a solution right away: go to the front desk and ask for the booked room or a free room of the same or better category. If they refuse, ask for a letter or email that confirms the refusal.

• Get in touch with Vio.com. Email [email protected] with all of your proof, your booking number, and a request to move or get a partial return. Quicken the process by doing this right away.

❗ If the problem remains unresolved, share your story on Xolvie to find support.