My refund on Vio.com has been in process for weeks with no updates — how can I speed it up?

If your refund on Vio.com has been in the works for weeks with no changes, here are some things you can do to speed things up and get a solution:

• Make sure you know when you'll get your money back. Look at the cancellation policy in your booking notice and take screenshots to show proof.

• You can email to [email protected]. Include your booking number, the date you cancelled, and a copy of your bank account that shows you didn't get a refund. Ask for a clear due date for payment.

• Contact your bank: if it's been more than 7–10 days and you still haven't gotten your money back, ask for a return and show proof that you cancelled the order and won't be paying it back.

• Keep a full record: save all emails, screenshots, and receipts in case you need to file a claim with a consumer protection agency in the future and Vio.com still doesn't reply.

❗ If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.