Vio.com Refuses Hotel Reservation Date Change

I made hotel reservation number 260514175889463185 through Vio.com on May 14, 2026. I accidentally made the reservation for check-in on May 22 and check-out on May 23. However, the dates we actually needed were check-in on May 21 and check-out on May 22. When we immediately requested a date change, we were not provided with any assistance whatsoever, and we were told that if we canceled the reservation, the approximately $20 we had paid would not be refunded.

In this situation, we are being told that even such a simple correction to the reservation dates cannot be made and that the entire amount we paid would be forfeited. When we contacted the hotel, they told us that they could not make any changes to the reservation and that Vio.com had the authority to do so. However, Vio.com also refused to take responsibility, stating that they did not have the authority to make the change.

I request that my payment not be forfeited and that the reservation dates be corrected to check-in on May 21 and check-out on May 22. If changing the dates is genuinely not possible, I request a full refund of the amount I paid. I expect Vio.com to take responsibility for this situation and provide a reasonable solution rather than leaving the customer caught between the booking platform and the hotel.