I Face Refund Refusal After Invalid Reservation on Vio.com Booking

I booked a room through Vio.com and immediately received an “invalid reservation” notice, yet they still charged my payment. When I checked my bank account, the full amount was withdrawn, but Vio.com never issued a refund. Frustrated, I called the Dosinia Hotel directly—only to learn they have no partnership with Vio.com and cannot honor my stay.

With no viable options, I was forced to cancel the reservation entirely. Despite canceling within hours of the invalid notice, Vio.com’s “customer support” remains unresponsive and refuses to refund me. I even provided the reservation screenshot as proof, but they still declined.

This “refund refused” and “invalid booking” issue is unacceptable. I demand that Vio.com immediately process my full refund and explain how they will prevent this invalid reservation scam in the future.