Vio.com Hotel Cancellation Refund Still Missing
On August 26, I made a hotel reservation through Vio.com for Corendon Grand Park Hotel for approximately $306. I had used this website before and was a regular customer. When I realized that the reservation dates were incorrect, I contacted the hotel. The hotel representatives told me that if they canceled the reservation through the website, the amount I had paid would be refunded.
The hotel canceled the reservation and told me that the refund would be processed shortly. However, despite the time that has passed, I have not received any refund in my account. I contacted both Corendon Grand Park Hotel and Vio.com again regarding the issue. The hotel says that the refund must be processed by Vio.com, while I have been unable to reach a resolution with Vio.com because their representatives communicate in English and we have been unable to reach an agreement.
As a long-time customer who had used this website before, I am very disappointed to have experienced this problem. I request that the approximately $306 I paid for the reservation with the incorrect dates be refunded to me in full, without any deductions, as soon as possible.
