If Vio.com is not responding to your emails after a billing error, how can I escalate my case?

If Vio.com doesn't answer your emails after a payment mistake, here are some steps you can take to make your case more important and get a solution:

• Get all the proof you can: keep the invoice with the mistake, the proof of payment, and pictures of the emails you sent that were not answered.

• Call their phone number. If the booking proof has a phone number on it, call it to talk to an agent and ask for a case number so you can follow up.

• Ask for financial mediation: if the mistake isn't fixed within 7–10 days, ask your bank for a chargeback, pointing out the wrong charge and the provider's failure to respond.

• Keep a full record: save all emails, screenshots, receipts, and proof of your attempts to get in touch with the company to back up your claim with consumer protection agencies or in court.

If this has happened to you, share your story on Xolvie to help other people act faster when online companies don't answer their claims.