Vio.com Hotel Reservation Missing at Check-In
I made a two-night reservation through Vio.com at Wyndham Grand Istanbul Levent Hotel & Conference Center for December 5–7. The reservation was made under the name Ebubekir Alper Özer, with confirmation number HG4T5Z.
When I arrived at the hotel to check in, the hotel staff told me that they could not find my reservation in their system at all and that they needed the hotel's confirmation number. I then requested the hotel confirmation number by email through the Vio.com app, but I have not received any response so far and have been left waiting. At this point, I am unable to check in to the hotel.
I request that this issue be resolved urgently and that my reservation at Wyndham Grand Istanbul Levent Hotel & Conference Center be properly reflected in the hotel's system so that I can check in smoothly without having to deal with any additional procedures.
