Vio.com charged me an extra fee upon arrival at the hotel — how can I dispute this unfair charge?

If Vio.com charged you an extra fee when you got to the hotel that they didn't tell you about, you can get your money back and demand that your booking be clear by following these steps:

• Get proof: keep your booking ticket that says there is no extra charge, and ask the hotel for a receipt for the charge that was made on-site.

• Write to [email protected] with your ticket number, proof of the extra charge, and the hotel bill to get in touch with Vio.com. Ask for a refund of the money and an apology for not giving you more time.

• Ask your bank for help. If you don't hear back or get your money back within 7–10 days, ask for a chargeback and say that the end price did not match the advertised price and was changed without your permission.

• Keep all of your records, like emails, receipts, and photos, so that if you need to, you can back up your claim with consumer protection agencies.

❗ If you’ve faced a similar issue, don’t hesitate to share your story here. You can also file a complaint on Xolvie to help others in the same situation.