I paid on Vio.com but the hotel had no record of my booking — how can I resolve this quickly?

If you paid on Vio.com but the hotel didn't see your reservation, you can quickly fix the problem and get your money back by following these steps:

• Show proof: print out your reservation notice and payment receipt and show them to the hotel. Ask for a signed statement that says they don't see your ticket in their system.

• Send an official email: email [email protected] and include your booking number, payment receipt, and a written statement from the hotel. Ask for a refund right away or a new reservation at no extra cost.

• Save all proof: emails, screenshots, and any extra costs (like the room you had to pay for) so you can claim them later.

• Call your bank. If Vio.com doesn't answer within 24 to 48 hours, ask for a refund and provide proof that the service didn't work.

Your voice is important. Share this on Xolvie if you've been through something similar to help other travelers avoid problems with bookings that aren't logged.