Vio.com charged me double for an unconfirmed booking, how can I get my money back?

If Vio.com charged you twice as much for a reservation that wasn't confirmed, you can get your money back by reporting the mistake right away and making a record of it.

Here are some steps that will help you get your money back:

• Get all the proof you can: save screenshots of the booking that wasn't approved, any emails you got, and bank statements that show the double charge.

• Use their website to get in touch with Vio.com. Go to https://www.vio.com and fill out the help form, making sure to include details about the problem.

If you have one, include your ticket number, information about the extra fees, and proof that you paid.

• Email customer service at [email protected] to ask for a return of the overcharged amount right away and the transaction to be canceled as it hasn't been confirmed.

• Call your bank. If Vio.com doesn't respond within 5–7 days, ask for a chargeback and explain that the service wasn't confirmed or given. Include proof of this with the claim you sent to the company.

❗ Post a report on Xolvie if Vio.com doesn't fix the problem or give you your money back. Your experience will help other travelers escape being charged twice and ask the platform to be more open.