I am writing regarding an issue I am experiencing with the Soyo app on my Android device. Today, while I was switching f...rom one account to another, I suddenly received a “device banned – error code 122031” message and have not been able to use the app since then. My device has been banned for about
I had an existing account on Soyo Free Dating App registered with the email address mulon***[email protected], and the old ac...count ID is 493759***. On 08/06/2026, I uninstalled the app from my phone and later reinstalled it. When I opened the app again, it did not give me any option to access or recover
I have been using the Soyo dating app on my Android phone in Kenya, and my account was suddenly banned last year without... any explanation or warning. I did not receive any message in the app or by email stating the reason for this ban. I contacted Soyo support regarding this issue, but I have not rec
I am a user of the Soyo chatting and livestreaming application, and I would like to file a complaint about the withdrawa...l feature. Since the very first day I joined the app, I have not been able to see any withdrawal button, so I cannot convert my diamonds into cash. I have been trying to get help w
I am a user of the Soyo dating app on an Android phone and I recently experienced a serious problem with my account and ...purchases. About an hour ago, it appears that my Soyo account was hacked and since then I have not been able to use the service properly. After this happened, I attempted to buy co
I load about $34 per day into the Soyo app just for messaging. When I deposit this amount, I expect to receive at least ...10,000 message credits. However, I noticed that my message credits run out very quickly, and my balance was gone after around 20,300 messages. For such a high fee, the rate at whic
My account on the Soyo: Voice Room & Chat Party app was banned without any explanation, and I cannot access the approxim...ately $30 balance remaining in my account. When I try to log into the app, I only see a notification saying that I have been banned, but there is no clear information explaining wh
While using the Soyo app on my Android device, I was suddenly given a device ban even though I did not violate any rules..., and I have been unable to access the app for about three days. When I try to log in, an English warning message appears, but since I do not understand the language, I cannot full
On these platforms, people first build trust through friendship and emotional closeness, then move on to asking for gift...s, and eventually request phone numbers. After a phone number is shared, inappropriate photos and videos may be sent, which can escalate into serious crimes such as blackmail and e
On January 6, 2026, at 12:59 AM, I submitted a withdrawal request on the Soyo app for 250,000 diamonds in the amount of ...$56 via IBAN transfer. Although more than 24 hours have passed, the money has still not been deposited into my bank account, and the transaction continues to show as “under review”
On December 16, 2025, I made a withdrawal through the Soyo app, and then on December 17, 2025, I submitted another withd...rawal request. It has now been two days, and the total amount of approximately $12 from these two transactions has still not been deposited into my Ziraat Bank account. I contacted
I registered on the Soyo voice and video chat app to earn income through messaging. I participated in a competition call...ed “Forest Treasure” on the app and received a total of 700,000 diamonds in gifts from a user, which equals approximately $163. Including task completion rewards, I submitted two s
Over the past four months, I discovered by reviewing my bank statements that a total of approximately $460 has been regu...larly withdrawn from my DenizBank debit card under the name “Google Soyo.” I have never started a subscription to any app or service with this name, I have never even heard of it b
For a long time, I have been receiving a warning on the Soyo app stating, “Your account has reached the upper limit,” an...d because of this message, I am unable to log into my account. Every time I open the app, I see the same warning and cannot use my account in any way. I contacted Soyo customer ser
Three accounts that I opened on the Soyo app using the same iPhone device were closed one after another within the last ...two to three days. When I try to log into any of these accounts, I receive a warning stating, “Your account has been banned and is inaccessible.” I had a total balance of approxima
On November 13, I used the Soyo app on my Android phone. After meeting someone through the app, I was directed to contin...ue the conversation on WhatsApp, where the other person sent me inappropriate photos. The conversation continued mutually, and then this person called me, introduced themselves as
I have accumulated 22,777 coins in the Soyo Mobile app, but I do not know how to transfer these coins to my account. The...re is no section in the app such as “withdraw coins” or “claim rewards,” and I have not been asked to add any bank account information. I have also not received any notification, e
I use the Soyo app on the iOS platform. For the past three days, I have been receiving a “Under Review” warning on all o...f my diamond withdrawal requests, and my diamonds are not being converted into cash. My account information is correct, and I entered my QNB Finansbank IBAN accurately and complete
SOYO is a social networking and live chat application developed by Haflla HK Limited. The platform enables users to meet new people through text messaging, voice calls, video chats, chat rooms, and social discovery features. SOYO is designed to connect users worldwide through real-time communication and online communities.
Customer Support Email: [email protected]
SOYO operates in the social networking and online communication industry. The platform focuses on helping users build friendships and engage in conversations through various interactive communication tools.
User sentiment toward SOYO is mixed to negative. While some users appreciate the opportunity to meet new people and participate in voice chats, complaints commonly focus on high in-app costs, messaging restrictions, account issues, and customer support responsiveness.
If you’ve experienced issues with SOYO, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
