If the power to your Vestel refrigerator isn't working right, check the power source first. Make sure the appliance is firmly plugged in and that the outlet works. Make sure the thermostat is set to the right temperature. If it's not, try changing it to a colder setting.
Next, look for any damage or dirt on the door seals. When seals are broken or dirty, warm air can get in, which makes cooling less effective. Use water and gentle soap to clean the seals, and if they need to be replaced, do so.
When the fridge is overloaded, airflow can get blocked, which means it doesn't cool properly. Make sure the things are set up so that air can flow freely.
Also, check the condenser coils, which are usually near the bottom or back of the unit. If there is dust or dirt on these coils, they won't cool as well. Use a brush or hoover to gently clean them.
If these steps don't fix the issue, look at the user manual for tips on how to fix problems with your individual model. Call Vestel's customer service at +90 850 222 4123 if you need more help.
If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.
Related Complaints
Vestel NFk480 X A++ Refrigerator Keeps Breaking Down Every Year

I bought a Vestel NFk480 X A++ refrigerator in 2020, and it has been giving the same fault ever since. Every year, I’ve ...had to call the service team, and they keep replacing parts. Now, even the service technicians have started making excuses. The last time, in March, they took it to the workshop an...
Vestel Refrigerator Failure And Planned Obsolescence Concern

Truly unbelievable! The Vestel refrigerator I purchased broke down almost like clockwork right after 5 years of use. It ...started slowly defrosting without showing any error codes, and eventually stopped working altogether. The result? Dozens of kilos of meat, minced meat, and frozen products went com...


Vestel Keeps Failing Me With My NFK64012 EX GI PRO WIFI Refrigerator

Since 2021, we have been experiencing endless breakdowns and replacement processes with our Vestel NFK64012 EX GI PRO WI...FI refrigerator. The product has continuously malfunctioned, and every single time we had to deal with Vestel technical support. Despite numerous repairs and replacements, the prob...
Vestel Asked Me to Pay for Replacement of My NFK54002 Faulty Fridge

My Vestel NFK54002 refrigerator has not been cooling for about 20 days. After the issue occurred, I contacted Vestel aut...horized service, and my refrigerator was taken in for inspection. The examination revealed that it was a factory defect, but since the warranty had expired only 14 days earlier, I ...
My Vestel NFK510 Fridge Still Has Issues Despite Repeated Service
There has been a persistent malfunction in our Vestel NFK510 model refrigerator for approximately two months, and no per...manent solution has been provided despite multiple service attempts. The process has unfolded as follows: Initially, we contacted Vestel's authorized service due to a warning light...

My Vestel Fridge Makes Noise and Melts Ice Below
The refrigerator you replaced under warranty three months ago is making strange noises, and today, the bottom part start...ed melting ice. A product this poor in quality is unacceptable. The previous refrigerator broke down twice with motor issues before even reaching three years, and I spent ₺15,000 i...
I Waited 12 Days Without a Fridge as My Vestel NFK48001X Replacement Still Hasn’t Arrived
On July 12, 2025, I contacted Vestel customer service to report that my NFK48001X refrigerator had stopped cooling. A te...chnician visited on July 14 and said the fridge needed to be taken to the workshop. He promised pickup within two days, but no one came. When I followed up by phone, they claimed n...
I Faced Repeated Cooling and Physical Damage Issues with Vestel Puzzle Refrigerator

I purchased a Vestel Puzzle model refrigerator back in August 2015, and it has been experiencing the same recurring malf...unction from the very first day. During the initial service visit, the issue was diagnosed as a sensor failure and the part was replaced. However, the refrigerator failed again imm...




Vestel Made Me Replace the Same Refrigerator Mainboard Twice

On 01/07/2021, we purchased a Vestel NF52001 model refrigerator. Approximately two years after the purchase, the mainboa...rd (motherboard) of the product was replaced free of charge due to a malfunction. Recently, I noticed that the refrigerator was forming excessive frost, so I contacted the authoriz...
Vestel Refuses to Replace Faulty Fridge Despite Failures Under Warranty

My Vestel refrigerator (model NF60012EXIONWIFI, serial number 1176578619024963120110), still under warranty, broke down ...in Yalova on 28.07.2024 due to cooling failure. On 30.07.2024, the service said the mainboard needed replacing. The card was changed on 05.08.2024, but the issue persisted. On 09.0...


Vestel Failed to Fix My Refrigerator Despite Repeated Visits

On Tuesday, June 24, 2025, I called the Vestel Communication Center to report that my refrigerator was no longer cooling... properly and that the LED display lights were not working. A team came on Thursday, June 26, 2025, and said there was a frosting issue, advising me to unplug the device for two da...
My Vestel Refrigerator Stopped Working After Only 4 Years

My four-year-old Vestel refrigerator broke down. Since the warranty expired a year ago, I was told it couldn't be repair...ed and that a gas test would be performed for ₺2500. Based on the test results, they said I could buy a new refrigerator at a discount. So far, that’s understandable. But here's th...

Vestel Broke My Fridge Shelf and Refused Free Replacement

I am requesting a free replacement of the door and shelf. The mounting tab on the door shelf of my Vestel refrigerator b...roke without any user error. Although the shelf has a bottle symbol on it, we never placed any bottles there. Still, the part broke within just three years. What other brand has su...




Vestel Sold Me a Faulty NF 52101 Refrigerator That Spoils All My Food
The VESTEL NF 52101 refrigerator is a terrible model. It has never performed well since the day we bought it. Meat, chic...ken, fruits, and vegetables spoil quickly, often getting moldy. We called the service team a few times, and each time they came, they claimed there was no problem. Despite our repe...




Vestel Failed to Replace My NFK72022 No Frost Fridge Despite Ongoing Warranty

I have a Vestel NFK72022 e Gı Pro WiFi 650-liter No-Frost refrigerator, or a similar older model. Its warranty is valid ...until 2026. I filed a service request on March 16, 2025. On March 17, 2025, the technician who came said there was a circuit board issue, and we had to wait for a replacement part ...
Vestel Fridge Reset Itself During My Trip and Became Completely Unusable

The refrigerator I purchased from Vestel in August 2024 completely reset itself in March 2025. Since I was away on a tri...p, all the food inside had spoiled and leaked onto the kitchen floor. I cleaned and washed the fridge multiple times, but due to the persistent odor, it is now unusable. According ...
Vestel Denied Replacing My Fridge Despite Odor Without Any Food Inside

On 24/11/2024 I bought a fridge. On 28/12/2024 I had the fridge installed in my summer house and then I put some small i...ndividuals in the freezer section, in the other cooler section I put rose hips in a jar and oil in a jar and the fridge remained in working order until February. As it was a summer...
Vestel Used Non-Original Parts in My Refrigerator Repair and Ignored My Complaints

Three years ago, we sent our Vestel refrigerator to the authorized service center due to motor and circuit board issues.... The refrigerator was repaired and returned. However, about a month ago, it broke down again, and the technician from the authorized service said the motor was faulty. When I asked...

Vestel Refrigerator Repair Delays Waste My Time and Money with No Resolution

I purchased a refrigerator from Vestel about 6-7 years ago, and recently it began showing an "sr" error and beeping non-...stop, especially at night, disrupting my sleep. I called for service, and the authorised service center took on the case. The technician informed me that both the motherboard and s...
Vestel Refrigerator Condensation Issue Ruins Products and Warranty Support Is Lacking
I bought a Vestel fridge on 02.09.2023, and ever since, I've been dealing with a constant problem of condensation in the... vegetable drawer. Half of the fruits and veggies I keep there end up going bad way too soon. I’ve had service technicians come out five times at different times, but they haven’t ...
My Vestel Refrigerator Failed 12 Times in 8 Years

I’m facing ongoing issues with my Vestel Retro refrigerator, which I purchased in 2016. Over the past eight years, I’ve ...had to call for service a staggering 12 times. Unfortunately, the refrigerator has stopped cooling again. The last service technician identified a faulty mainboard and replaced it,...
My Vestel NFK60012 GI PRO WIFI Refrigerator Not Cooling Properly

My Vestel NFK60012 GI PRO WIFI refrigerator is not cooling properly. The service technician said they couldn't fix the i...ssue. The top compartment doesn't get cold, even though the display shows 4 degrees. We lowered it to 2 degrees, but it still doesn't work. The service technicians visited yesterda...

Vestel Deep Freezer Fails to Cool

On July 10, 2024, I purchased a deep freezer from a Vestel dealer for ₺10,000, transferred via IBAN. The product was ins...talled on July 15, 2024. Following instructions, I waited 6 hours after plugging it in before adding items. However, the freezer failed to cool properly. Upon discovering this def...
Persistent Issues with My Vestel NF6402 E A++ Refrigerator. I Demand Replacement

I purchased a 650-liter Vestel NF6402 E A++ refrigerator in May 2021. Since then, I've experienced constant malfunctions... requiring repeated service interventions, but no replacement has been offered. Here's a chronology of the issues: October 10, 2022: Main board malfunction (Service request made o...
Vestel Didn't Repair the Refrigerator That's Not Cooling

Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7,... 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
