Vestel Sold Me a Faulty NF 52101 Refrigerator That Spoils All My Food
The VESTEL NF 52101 refrigerator is a terrible model. It has never performed well since the day we bought it. Meat, chicken, fruits, and vegetables spoil quickly, often getting moldy. We called the service team a few times, and each time they came, they claimed there was no problem. Despite our repeated explanations and concerns, they showed no real interest in solving the issue. However, the situation only got worse. Now, there is icing forming on the shelves. We have to eat out because we cannot trust the food stored in the fridge. Even bread and cheese go bad. We want the company to refund us based on the current value of the refrigerator. I would never recommend anyone to buy a Vestel refrigerator.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your notification as soon as possible. Did you know that you can access self‑service solutions for your issue on our website? We would like to remind you of all our communication channels that are available to you 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line, send an email, or chat with Vestel Assistant on our website. The resolution of your complaints is also available through all our other channels at Vestel. Vestel Customer Service
Dear Authorized Person, Unfortunately, we are forced to write on these platforms just to make our voices heard. Even though we repeatedly stated that the refrigerator has issues, we were always brushed off. The service teams could not find a solution. The refrigerator has not worked properly since the day it was purchased. The dealer we bought it from did not stand behind their product. We had to escalate the situation to the Consumer Arbitration Committee. This is one of the most important and vital items in the house. If there is a problem, it should have been resolved at the very first complaint. We bought it as a dowry refrigerator but couldn’t use it. We couldn’t cook at home because the refrigerator spoiled everything. The company says they will replace it with the same model. Honestly, I don’t think this model is a good one. We haven’t even been able to do grocery shopping for a long time because we don’t have a refrigerator that can keep food fresh.
