The refrigerator I purchased from Vestel in August 2024 completely reset itself in March 2025. Since I was away on a trip, all the food inside had spoiled and leaked onto the kitchen floor. I cleaned and washed the fridge multiple times, but due to the persistent odor, it is now unusable. According to the technical service, there’s no issue with the fridge’s parts, and based on an uncertain and speculative explanation, they said the issue might have occurred due to a power outage. But let’s be honest—who doesn’t experience power outages at home? Do we all face this kind of problem when that happens? I was told that even carbon cleaning wouldn’t solve the issue. I paid ₺30,000 for this fridge, and now they’re telling me I can get another one by paying the same amount again. I had never bought a Vestel product before, and now I know I was right not to. But once I did, this is what I experienced. They make unfair and misleading advertisements, and then suggest paying the same price again for a replacement. I will never buy a Vestel product again, nor will I recommend them to anyone. I will not stay silent about this.
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
In 2023, we purchased a Vestel refrigerator that is under warranty until 2027. Recently, the lower compartment suddenly stopped working. The authorized service team responsible for the Sancaktepe area first stated that the "mainboard and sensor were faulty" and replaced these parts, but the problem ...
I purchased a Vestel XL fridge in 2021, and its warranty is valid until December 2024. In June 2024, the fridge broke down, and the local service in S...
My Vestel refrigerator (model NF60012EXIONWIFI, serial number 1176578619024963120110), still under warranty, broke down in Yalova on 28.07.2024 due to cooling failure. On 30.07.2024, the service said the mainboard needed replacing. The card was changed on 05.08.2024, but the issue persisted. On 09.0...
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