Vestel Deep Freezer Fails to Cool
On July 10, 2024, I purchased a deep freezer from a Vestel dealer for ₺10,000, transferred via IBAN. The product was installed on July 15, 2024. Following instructions, I waited 6 hours after plugging it in before adding items. However, the freezer failed to cool properly.
Upon discovering this defect, I immediately requested a refund. Instead of honoring my request, they insisted on creating a repair ticket. I find it unacceptable and embarrassing to need repairs for a brand new product.
I've contacted both the dealer and customer service, but it seems they're deliberately stalling until the 14-day return period expires. This tactic is frustrating and disappointing.
I'm demanding an immediate explanation for this situation. I want a full refund of the product price and for Vestel to collect their faulty freezer.
Dear Valued Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. For your suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives through the chat screen. Solutions to your complaints are also available through all our other channels at Vestel. With Vestel, IT HAPPENS, Why NOT?
