On July 10, 2024, I purchased a deep freezer from a Vestel dealer for ₺10,000, transferred via IBAN. The product was installed on July 15, 2024. Following instructions, I waited 6 hours after plugging it in before adding items. However, the freezer failed to cool properly.
Upon discovering this defect, I immediately requested a refund. Instead of honoring my request, they insisted on creating a repair ticket. I find it unacceptable and embarrassing to need repairs for a brand new product.
I've contacted both the dealer and customer service, but it seems they're deliberately stalling until the 14-day return period expires. This tactic is frustrating and disappointing.
I'm demanding an immediate explanation for this situation. I want a full refund of the product price and for Vestel to collect their faulty freezer.
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
I purchased a Vestel HV1140 air cooler on 28/07/2025 from the Milas M**** Ç**** Vestel store**. From the very first day, the device was both noisy and failed to cool properly. Because of this, I requested a return. The store initially started the process, but the service team never came to pick up t...
My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...
The Vestel NFK540 e gı 540 liter No-Frost refrigerator I purchased in August 2020 gave an E10 error on August 12, 2025. On August 14, service visited ...
I purchased a Vestel XL fridge in 2021, and its warranty is valid until December 2024. In June 2024, the fridge broke down, and the local service in S...
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