I Waited 12 Days Without a Fridge as My Vestel NFK48001X Replacement Still Hasn’t Arrived
On July 12, 2025, I contacted Vestel customer service to report that my NFK48001X refrigerator had stopped cooling. A technician visited on July 14 and said the fridge needed to be taken to the workshop. He promised pickup within two days, but no one came. When I followed up by phone, they claimed no pickup had been scheduled and created a new appointment. A day later, the fridge was finally picked up.
Then came another delay—this time I had to wait three more days for approval for a replacement unit. Although approval was eventually granted, the new refrigerator has still not been delivered. I’ve repeatedly contacted the Vestel factory and customer service, but no one has provided a clear timeline—just repeated instructions to “wait.”
To make matters worse, they didn’t provide a temporary replacement fridge either, so I’ve been without refrigeration for 12 days in extreme summer heat. My service request number is 8112194583. I urgently request the immediate delivery of my replacement refrigerator and a full resolution to this unacceptable experience.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your notification as soon as possible. Did you know that you can access self‑service solutions on our website for the resolution of your issue at Vestel? If you would like to check, we are leaving our link here. We would like to remind you of all our communication channels that are available to you 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line, send an email to our customer service, or chat with Vestel Assistant on our website. The resolution of your complaints is also available through all our other channels at Vestel. Vestel Customer Service
The company never contacted me, this was an automatic response!
No one has contacted me and my refrigerator still hasn't arrived. The date I contacted the service was 12.07.2025. Today is 25.07.2025. There is not even any information given about when my refrigerator will arrive. Thank you Vestel. I will never buy any product of this brand again, even if it is given to me for free.
