On July 12, 2025, I contacted Vestel customer service to report that my NFK48001X refrigerator had stopped cooling. A technician visited on July 14 and said the fridge needed to be taken to the workshop. He promised pickup within two days, but no one came. When I followed up by phone, they claimed no pickup had been scheduled and created a new appointment. A day later, the fridge was finally picked up.
Then came another delay—this time I had to wait three more days for approval for a replacement unit. Although approval was eventually granted, the new refrigerator has still not been delivered. I’ve repeatedly contacted the Vestel factory and customer service, but no one has provided a clear timeline—just repeated instructions to “wait.”
To make matters worse, they didn’t provide a temporary replacement fridge either, so I’ve been without refrigeration for 12 days in extreme summer heat. My service request number is 8112194583. I urgently request the immediate delivery of my replacement refrigerator and a full resolution to this unacceptable experience.
On September 2, my Vestel NFK 64012 E GI Pro Wi-Fi No Frost refrigerator stopped cooling. I immediately contacted the authorized service, but it took ...
I bought a Vestel No Frost refrigerator, and while the freezer continues cooling, the upper refrigerator section completely stopped working. On Monday, I contacted Vestel service and a technician visited. They informed me that the refrigerator had to be sent to the factory and promised a replacement...
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
Comments