My Vestel Refrigerator Failed 12 Times in 8 Years

Sakin · 2024-07-29T10:37:33+03:00

I’m facing ongoing issues with my Vestel Retro refrigerator, which I purchased in 2016. Over the past eight years, I’ve had to call for service a staggering 12 times. Unfortunately, the refrigerator has stopped cooling again. The last service technician identified a faulty mainboard and replaced it, but the refrigerator continues to break down repeatedly. This persistent problem, coupled with the spoiled food, has made me lose trust in the Vestel brand. With such frequent breakdowns, I’m deeply frustrated. If a solution isn’t provided soon, I’m prepared to discard the refrigerator publicly and share my experience in the media.

Sakin

It has been 6 days since the fault report. No one has called, inquired, or come. When I called customer service, I learned that an appointment was scheduled for today between 17:00-19:00.

Vestel

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self-service solutions on our website supportcenter.vestel.com.tr to resolve your issue at Vestel? If you would like to check, we are leaving our link here: https://supportcenter.vestel.com.tr/ We would like to remind you of all our communication channels that are open 24/7. For your suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram at 0 850 222 4 123. You can send an email to [email protected]. You can chat live with our customer representatives via the chat screen on www.vestel.com.tr. You can also call 0 850 222 4 123 to experience the friendly service quality of our Communication Center customer representatives. The resolution of your complaints is available through all our other channels at Vestel as well. With Vestel, WHY NOT?

Sakin

The refrigerator is still broken. There isn't even a response.

Sakin

Even the responses written by Vestel here are automated. Shameful.

Sakin

It has not been done yet. After I expressed my urgent request for the repair to the representative who called from Vestel customer service regarding my complaint, they noted in the complaint result that the customer does not want the repair. It's shameful.

Sakin

It hasn't been done yet. The part has been ordered. The part arrived 7 days later. A repair appointment was scheduled for 12 days after my malfunction report. No one called. I found out when I called.