Vestel 70QA9700 QLED TV Panel Malfunction - Replacement Refused
The LED board and LED panel of my Vestel 70QA9700 model 70” QLED TV malfunctioned. I reported the issue to the Vestel Authorized Dealer Anatolium Store, where I purchased the device three weeks ago, and since then, my problem has remained unresolved. Although the TV is under warranty, my replacement request was rejected, and I have been constantly delayed without any real solution. Even though this is the first time I’ve experienced such an issue, I have contacted both customer service and the authorized service center multiple times, trying every possible solution, but nothing has been resolved. So far, I have not made any payment. My invoice number is G01202400138549. I am deeply troubled by Vestel’s lack of concern and disappointed by the company’s disregard for customer satisfaction. I request that my TV be replaced as soon as possible or that my issue be properly resolved.
Dear customer, Thank you for your notification. We will review your registered product information in our system and contact you as soon as possible. Did you know that you can access self‑service solutions on our website for the resolution of your issue with Vestel? If you would like to check, we are leaving our link here: . We would like to remind you of all our communication channels that are available 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line, send an email, or chat with Vestel Assistant on our website. The resolution of your complaints is also available through all our other channels at Vestel. Vestel Customer Service
