Vestel Wi-Fi Refrigerator Compressor Failed Twice - No Support

I purchased a new Wi-Fi-enabled refrigerator from Vestel. However, the product experienced compressor failure twice during the warranty period, and both times it had to be sent for service. In June and August 2025, we were forced to live without a refrigerator for about 40 days in total. Living without a refrigerator during the summer in a hot region like Tarsus/Mersin caused great hardship for my family. We couldn’t store our food, had to shop frequently, and consume everything immediately. It was especially difficult to ensure proper nutrition for our children and elderly family members. During the second malfunction, I suspected the product had a chronic defect and requested a replacement. Vestel verbally promised to give me a product of my choice along with a two-year warranty extension, which I accepted. However, after the refrigerator was repaired and returned, I received a text message stating that the warranty had been extended for only 30 days. I also received no update about the delivery of the promised gift product. Moreover, I was told that I would be contacted within 48 hours regarding the refrigerator and the gift, but it has been almost a week, and no one has reached out to me. When I tried to follow up, I couldn’t get past the automated response system at the call center, and I’ve had to communicate through WhatsApp messages instead. When I asked for an update, I was told that I had been called on November 4, 2025, but was unreachable. This claim is completely false — I’m always available for work, and I can even share screenshots of my call logs as proof. I feel like this attitude is an insult to customers. As three families, we use more than 20 Vestel appliances in our homes — including air conditioners, washing machines, dryers, TVs, Turkish coffee machines, filter coffee makers, mixers, blenders, dough mixers, tablets, and deep freezers — and we have always recommended Vestel to others. However, throughout this entire process, I haven’t been able to reach a single authorized person through any channel — not the call center, corporate WhatsApp line, dealer, or service team. I’ve been left dealing only with automated responses. This situation has seriously shaken our trust in the brand. I expect Vestel to fully honor its verbal warranty extension, deliver my promised gift product, and have an authorized representative contact me regarding this issue.