Vestel promised a full refund on my TV, but only a partial amount was refunded to my account. How can I easily resolve this?

On November 2, 2025, I purchased a chest-type deep freezer from an authorized Vestel dealer. When the product was delivered, I noticed a dent on its body and immediately reported the issue to both the dealer and customer service. As a solution, I was offered an additional 2-year warranty and a small...

The screen of my Vestel 49UD8200 model television broke on November 11, 2025. The product was not under warranty. I immediately contacted the authorized Vestel service center and was informed that the screen is no longer being produced. The service representative said I could benefit from a discount...

On October 26, 2025, I applied for a panel replacement for my TV at the authorized Vestel service center and paid ₺5,000. However, despite the time that has passed, neither has my TV been delivered nor has my payment been refunded. I have called customer service multiple times regarding the issue bu...

I have been experiencing a screen dimming issue with my Vestel 65UG9750 television for about a month, and since the problem began, I have not been able to use the TV. I contacted Vestel customer service, and they took the television in for service. However, I was informed that since they didn’t have...

Dear Vestel Customer Service, On September 11, 2025, we purchased a Vestel 70QA9701 70" 4K UHD Android TV through Teknosa (Invoice No: TA02025000181517). The product was unpacked and set up with its stand by an authorized Vestel service. However, during the installation, we were not informed that th...

I purchased two televisions, models Vestel 55uv9750 and 43uv9750, 10 days ago. From the very first day, both devices have shown a black band at the top of the screen that blocks the view, and the problem persists without any improvement. I contacted Vestel customer service and the seller three times...

I purchased a Vestel HV1140 air cooler on 28/07/2025 from the Milas M**** Ç**** Vestel store**. From the very first day, the device was both noisy and failed to cool properly. Because of this, I requested a return. The store initially started the process, but the service team never came to pick up t...

I called Arnavutköy Vestel Service on Monday, September 1st, regarding a crackling noise coming from the back of my 65-inch Toshiba 65UA3D63DT TV. When the service arrived, they asked for the box, but since the TV was a year old, I didn't have it. The service said they would find an empty box by Wed...

In late 2020, I purchased a Vestel 50U9500 4K Ultra HD television. After some time, the screen panel developed a fault, resulting in image distortion with lines and color mixing. In February 2023, the issue was resolved under warranty by replacing the screen panel. However, in August 2025, the same ...

I purchased a Toshiba 50UL2063DT TV in 2021, and recently encountered a screen issue that was admittedly caused by user error. I contacted Vestel’s customer service and local technical service for assistance, only to be told that the required part is no longer available. Instead of a proper repair o...

Before purchasing the Vestel SM 70 G cordless upright vacuum cleaner that both mops and vacuums, I watched its videos on the company’s official website. Since I couldn’t gather enough information, I called customer service to ask about its technical operation. I also consulted the authorized dealer ...

My 155-inch Vestel Android TV has been constantly experiencing software issues for the past month. The home screen becomes slow, the screen occasionally goes black, and sometimes the software freezes completely, making the TV unresponsive to any button presses. I’ve been calling Vestel for a month n...

I purchased a television from Vestel in March 2022, and just five months later, it started malfunctioning. The authorized service initially claimed it was a software issue and didn’t take any action. After months of delays, they installed a current meter device in our home, and when it turned out th...

Vestel's company, dealer, service, and customer support—there’s hardly any department left that I haven't had issues with. From start to finish, I had a terrible experience with Vestel, and I hope you don’t go through the same. I’m still waiting for a refund from the dealer, that’s all I can say. I ...

I purchased Vestel 65QA9700 QLED TV on 06.01.2024, and after about six months, it started making a buzzing noise. I reported the issue to Vestel service, and they came to check it, replacing the power unit. However, the buzzing noise persisted. Despite the TV going to the service center for repairs ...

I bought the Vestel 50U9500 50" TV in late 2021, confident in its local production and the brand's reputation. I took great care of the TV and used a screen protector from day one, but it unexpectedly developed a major problem, rendering the screen unusable. I was really surprised to encounter such ...

My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...

I have previously requested service multiple times for my Vestel 32" Android TV. After smoke came out of the TV and a crackling sound followed, I called for service. The service team informed me that the power supply board had burned out and was replaced. However, the problems did not end there. I r...

I bought a 65-inch Vestel TV and was told that for an extra ₺2000, I could get the same model with a joystick remote control. They explained that the only difference between the two TVs was the remote control. After discussing it with my wife, we decided to pay the additional ₺2000 for the joystick ...

When my 102-inch Vestel TV wouldn’t turn on, I took it to the service center. Since the warranty had expired, they said the repair would be charged. They identified the issue as a faulty mainboard and requested ₺2200 for the repair. I paid the fee and left the TV with them. When the TV was returned,...

I bought a TV from Vestel, but from the beginning it has been only trouble. Watching causes a continuous freezing problem whereby the screen gets frozen, then switches off and on once more. This is not a one-time error; it continues to occur and each time I have to wait sometime before I can start v...

I got a Vestel Android TV, and after only four or five years, I can't use YouTube or Google services on it anymore. I reached out to Vestel TV service, and they first mentioned that a part had to be replaced. Later on, I found out that Google support was completely taken out from this model. I didn'...

The 50-inch Vestel Android TV we bought two years ago has been sent for service four times, and even though the motherboard was replaced, the same issues persist. The strange part is that now it has even more problems. It freezes, doesn’t respond to the remote, randomly changes channels, and perform...