I purchased a Vestel 9601 drying machine and from the very first drying cycle it started to make a strong rumbling noise. This problem has been present since the first use and clearly does not feel like a normal operating sound for a new machine. I contacted Vestel service about the issue, but they stated that this rumbling is normal and did not take any action to solve the problem. As a customer, I do not find it acceptable that a brand‑new product makes such a disturbing noise and that my complaint is dismissed in this way. I request that my Vestel 9601 drying machine, which has been rumbling since the first use, be replaced with a properly functioning one or that the product be taken back and my payment refunded.
Dear customer, Thank you for your notification. We will review your registered product information in our system and contact you as soon as possible. You can access self‑service solutions for resolving your issue with Vestel. We would like to remind you of all our communication channels that are open 24/7. You can always write to us. The resolution of your complaints is also available through all our other channels at Vestel. Vestel Customer Service
Dear customer, Our Solution Center teams have contacted you regarding your complaint and your process has been thoroughly reviewed. We can proceed with the process as outlined by our Solution Center representative. Thank you for your understanding. Vestel Customer Service
Instead of providing a solution, your solution center preferred to say there is no problem. Everyone is deaf, blind, and mute. It's called a solution center, but it doesn't produce solutions. I ask them to send another technician, they say no. I ask them to take the product and examine it, they say no. I say let me send a voice recording, they say no. Please do not give misleading answers here as if the issue has been resolved. Do not mislead people.
I bought a Vestel washing machine just a year ago, and it’s been making an incredibly loud noise ever since. I have sent it to the authorised service centre six times, yet I still haven't received a solution. The service team insists that the machine is working fine, but the noise level tells a diff...
I bought a Vestel washing machine, but sadly, my experience has not been what I thought it would be. The machine made a very loud noise every time it switched to drying mode, even the first time I used it. I knew this wasn't normal, so I called Vestel's official service. The technician casually said...
On 06.11.2025, I requested a replacement for my Vestel CMI97202 washing machine due to a malfunction. My replacement request was approved on 10.11.2025, and the new machine was delivered to my address on 12.11.2025. However, from the very first wash, the new machine began operating with excessive no...
Approximately a month ago, I had my Vestel washing machine replaced because of a malfunction, but sadly, the same problem has arisen once more. The washing machine appears to have a persistent issue, as this marks the third occasion I’ve encountered the same problem. Using it is incredibly frustrati...
The Vestel brand dryer KM 97202 we bought brand new is tearing our laundry. We reported the situation to the company many times. The employee who comes to the house checks the inside of the machine with a tulle sock and leaves. Then we get the answer that there is no problem with your machine. I ask...
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