Vestel 9601 Dryer Loud Rumbling Noise From First Use - No Service Solution
I purchased a Vestel 9601 drying machine and from the very first drying cycle it started to make a strong rumbling noise. This problem has been present since the first use and clearly does not feel like a normal operating sound for a new machine. I contacted Vestel service about the issue, but they stated that this rumbling is normal and did not take any action to solve the problem. As a customer, I do not find it acceptable that a brand‑new product makes such a disturbing noise and that my complaint is dismissed in this way. I request that my Vestel 9601 drying machine, which has been rumbling since the first use, be replaced with a properly functioning one or that the product be taken back and my payment refunded.
Dear customer, Thank you for your notification. We will review your registered product information in our system and contact you as soon as possible. Did you know that you can access self-service solutions on our website destekmerkezi.vestel.com.tr for resolving your issue with Vestel? If you would like to check, we are leaving our link here: https://destekmerkezi.vestel.com.tr/. We would like to remind you of all our communication channels that are open 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line at 0 850 222 4 123, send an email to [email protected], or chat with Vestel Assistant on our website www.vestel.com.tr. The resolution of your complaints is also available through all our other channels at Vestel. Vestel Customer Service
Dear customer, Our Solution Center teams have contacted you regarding your complaint and your process has been thoroughly reviewed. We can proceed with the process as outlined by our Solution Center representative. Thank you for your understanding. Vestel Customer Service
Instead of providing a solution, your solution center preferred to say there is no problem. Everyone is deaf, blind, and mute. It's called a solution center, but it doesn't produce solutions. I ask them to send another technician, they say no. I ask them to take the product and examine it, they say no. I say let me send a voice recording, they say no. Please do not give misleading answers here as if the issue has been resolved. Do not mislead people.
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