Vestel Washing Machine Tearing Clothes Every Wash, No Solution Given

My Vestel washing machine has been tearing my clothes in every wash for about two months. This problem has occurred repeatedly, and I have contacted Vestel customer service many times, but no solution has been provided. Although my machine is still under warranty, the authorized service came but did not carry out any repairs—they simply said there was no problem and left. Since the issue keeps happening with every wash, I have suffered both financially and emotionally. I bought the machine from the Vestel Şemdinli Branch, and the invoice/warranty number is 00787669995413370001. Despite filing numerous complaints, the problem has not been resolved, so I am now requesting either a replacement machine or a full refund. I kindly ask for my grievance to be resolved as soon as possible.
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