On 06.11.2025, I requested a replacement for my Vestel CMI97202 washing machine due to a malfunction. My replacement request was approved on 10.11.2025, and the new machine was delivered to my address on 12.11.2025. However, from the very first wash, the new machine began operating with excessive noise, loud sounds, and severe shaking as if it were moving out of place. The problem continues with every wash, and I am unable to use the machine. I personally experienced that the technical service and fault-detection staff did not have sufficient knowledge about the issue. When I contacted Vestel customer service, I only encountered meaningless explanations and no actual solution was provided. Although my product is under warranty, the issue has not been resolved. Therefore, I request a full refund for the product. My customer number is 00798196007319330187.
I purchased a Vestel washing machine on 04.10.2024 with the serial number 00787666007994970251. The machine worked without any issues for about 1.5 months, and we always used it in the same way, washing similar types of laundry. However, for the past month, we have been unable to use the machine. Re...
Approximately a month ago, I had my Vestel washing machine replaced because of a malfunction, but sadly, the same problem has arisen once more. The washing machine appears to have a persistent issue, as this marks the third occasion I’ve encountered the same problem. Using it is incredibly frustrati...
I purchased the Vestel CMI 97202 Wifi 9kg washing machine on November 9, 2023, eagerly anticipating a laundry revolution. However, the dream took a dark turn when the service delivered the machine on November 11, 2023, and installation happened on November 18, 2023. The plot thickened when, on Novem...
In July 2023, I bought a CMI 108222 model washing machine from the Vestel dealer in Fatsa, Ordu. The machine arrived broken during the first installation, and while it was replaced, the issue was recorded in the system as if it was my fault. Since then, I have been constantly experiencing problems w...
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