My Vestel dishwasher lid rusted and the service didn't offer any solution, how can I resolve it?

In 2023 I purchased all my white goods from Vestel, including a BM 5302 WiFi dishwasher and an NFK52001 refrigerator, from the Vestel Yeniköy sales branch in Döşemealtı, Antalya. Although it has not even been three years yet, rusting started on both my dishwasher and the door of my refrigerator and ...

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I purchased a new Wi-Fi-enabled refrigerator from Vestel. However, the product experienced compressor failure twice during the warranty period, and both times it had to be sent for service. In June and August 2025, we were forced to live without a refrigerator for about 40 days in total. Living with...

I recently contacted Vestel’s authorized service for my dishwasher. Several parts were replaced, and I paid over $143 for the repair. However, right after the service, my stainless-steel items such as pots, cutlery, and thermoses began to rust—even though I’ve been using the same detergent and machi...

We purchased a Vestel BM3121 dishwasher from the Doğubayazıt Vestel dealer. Although it was delivered as a brand-new product, the machine arrived with visible dents and cracks everywhere. The explanation given was that the damage may have happened during shipping from Manisa, and we were assured tha...

I purchased the Vestel Sade 5915 Turkish coffee machine about 15 months ago, and since day one, I’ve been experiencing a water leakage issue from the base of the product. I previously sent it to the authorized service center, but it was returned to me with the claim that “there’s no issue.” However,...

This is Mustafa T***, a Turkish Citizen. I purchased a set of white appliances (dishwasher, washing machine, and refrigerator) from the Vestel authorized dealer in Ayvalık, Turkey in August 2024. With this letter, I want to bring to your attention the serious grievance I have experienced and request...

I’m reaching out to anyone considering buying a product from Vestel. We purchased a dishwasher through VS Outlet in September 2022, and after a long struggle, they finally replaced it due to an unresolvable issue. The new unit arrived, and just a month and a half later, it developed another problem—...

I purchased a Vestel dishwasher with an active warranty from Zoroğlu Shopping Center. The machine first broke down on June 25, 2024, and I contacted Vestel service. After the technician came to my home and performed a free repair, the problem was not resolved. On June 29, 2024, I reported that the i...

My sister gifted me a Vestel dishwasher for my home. Initially, I didn’t even think of asking for the invoice or any related documents, as it felt a bit impolite to inquire about the cost of a gift. I only have the user manual. Because of this, I contacted Vestel customer service to obtain the invoi...

I bought a Toshiba television from Pazarama on 06/12/2023; yesterday the screen quit working. Vestel service handled repairs; assessed it; stated the screen was internally damaged by impact; said this was not covered under warranty and could only be fixed at my expense. It is incomprehensible for a ...

I have been using the Vestel BM-5302 X Wi-Fi dishwasher for a month. I called the technical service because it left the dishes wet and did not dry them. The same problem occurred four times in one month, even though the technical service came. The problem still persists. The technical service is doi...

My 1-year-old Vestel washing machine started rusting and making loud noises. I opened a service request, and the technicians came, took the machine, and returned it saying they had fixed it. The machine’s door was intact when they took it, but it came back with scratches. When we called to report th...

My Vestel CMI98422 Wi-Fi washing machine, under warranty until 2030, has had ongoing washing issues for a long time. Initially, I was asked to pay ₺1200 for repairs, but after filing a complaint, they waived the fee. However, when the technicians returned to collect the machine, they claimed the iss...

Despite only a year and a half passing since I purchased the Vestel BM 8402 gi Pro WiFi 8 Program Dishwasher on April 20, 2023, the machine has rusted. On August 21, 2024, a service technician came, conducted all necessary inspections, and took photos. They confirmed that it was a manufacturing defe...

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There is rust in my dishwasher. The rusting started between the lid and the body and has been going on for a long time. The services said ‘Nothing will happen’ and at the last point they came, they caused rust to spill everywhere. No solution was produced for my complaint, only a paid replacement wa...

I purchased a dishwasher from Vestel on April 9, 2021, but it malfunctioned on July 3, 2024. I requested support from the authorized customer service, and they came to diagnose the issue, stating they needed to order parts. When they returned the second time, they left believing the repair was compl...

My Vestel bm4212 dishwasher has been having a recurring problem with excessive foam, even when using the short program cycle. Even after multiple service calls, the issue still hasn't been fixed. The dishwasher was returned to the service center for repairs, but the problem still persists. We asked...

I'm having a terrible experience with the Vestel authorized service after my product was discovered to be damaged. Despite the issue being clearly documented in a service report, the seller stubbornly refuses to acknowledge it. I'm having trouble getting in touch about returning or exchanging my pro...

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My Vestel dishwasher, only a few months old, is failing to clean and rinse dishes properly. Additionally, serious cosmetic flaws are emerging, for which we bear no responsibility whatsoever. It's peeling here, scratching there; areas are chipping off, without any physical impact or abuse on our part...

I have learned that the boiler of the dishwasher I bought from Vestel (4 years ago) has been damaged and there is a water leak due to the service's inspection. The service and factory officials stated that they could not help because the spare part for the boiler is no longer produced and could not ...