The screen of my Vestel 49UD8200 model television broke on November 11, 2025. The product was not under warranty. I immediately contacted the authorized Vestel service center and was informed that the screen is no longer being produced. The service representative said I could benefit from a discounted offer on new televisions, but I was offered only ₺12,000 for a ₺15,000 model, which I found very inadequate and almost insulting. I purchased the product through Trendyol, and my name is Yusuf G***. No alternative solution was provided, and when I contacted customer service again, I was given the same response. I expect Vestel to revise the discounted television offer to a more reasonable level that ensures customer satisfaction. I kindly request that my grievance be resolved.
On October 26, 2025, I applied for a panel replacement for my TV at the authorized Vestel service center and paid ₺5,000. However, despite the time that has passed, neither has my TV been delivered nor has my payment been refunded. I have called customer service multiple times regarding the issue bu...
I bought a 65QG9840 oled TV from Vestel 2 months ago. The TV screen is so delicate that it gets damaged when I hold it. My child's small sponge material cracked. This may be my fault. But the fact that the TV screen is made of such a weak product is a mistake in itself. I made the mistake of buying ...
In late 2020, I purchased a Vestel 50U9500 4K Ultra HD television. After some time, the screen panel developed a fault, resulting in image distortion with lines and color mixing. In February 2023, the issue was resolved under warranty by replacing the screen panel. However, in August 2025, the same ...
Since the panel failure in the previous Vestel TV could not be fixed, a new Vestel 50U9600K Smart TV was purchased by me on September 13, 2023, for a fee, upon the recommendation of your technical service. Not even 1.5 years after the installation of the TV; on February 15, 2025; for no reason, whil...
I am writing due to the problem I have been experiencing with my Vestel 65UV9750 television and the way the process has been handled. My TV broke down and I waited for more than a month for a solution. On 24 November, the service brought a boxed Vestel 65UV9750 TV as a replacement. When they opened ...
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