Vestel 49UD8200 TV Screen Broken - Replacement Offer Unfair
The screen of my Vestel 49UD8200 model television broke on November 11, 2025. The product was not under warranty. I immediately contacted the authorized Vestel service center and was informed that the screen is no longer being produced. The service representative said I could benefit from a discounted offer on new televisions, but I was offered only ₺12,000 for a ₺15,000 model, which I found very inadequate and almost insulting. I purchased the product through Trendyol, and my name is Yusuf G***. No alternative solution was provided, and when I contacted customer service again, I was given the same response. I expect Vestel to revise the discounted television offer to a more reasonable level that ensures customer satisfaction. I kindly request that my grievance be resolved.
Dear customer, Thank you for your notification. We will review your registered product information in our system and contact you as soon as possible. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? We would like to remind you of all our communication channels that are available 24/7. Vestel Customer Service
