On October 10, I placed an order on Trendyol from the seller Sanipak for a 48-pack of Silen brand paper towels (#10583219915). Since that date, my order has been showing as “in transit,” but the shipment tracking page has never opened, so I cannot track it, and the product has not reached me. The product cost ₺639.90 and was supposed to be delivered to my address. I paid with my debit card, and the amount was deducted from my account. I reported the issue to Trendyol, and a support request was opened, but I only received a response stating that it was “under review.” Despite requesting a refund, I was called to confirm whether the product had arrived; since I couldn’t answer the call, I reported it again via live chat, where another support request was opened, and I was told to wait another week. I’ve experienced delays before, but never this long. I expected Trendyol to recognize its mistake and issue a refund promptly. I now believe my money is being held unnecessarily. I request that my order be delivered immediately or that my payment be refunded as soon as possible.
I placed an order with Mila Giyim via Trendyol, order number 10692239423. My order was held in transit for three days and was automatically canceled today (November 19, 2025) without any notification. My package was supposed to be delivered to my address yet they claimed it could not be delivered, e...
As a seller with ID 893243 on Trendyol, I constantly face issues where the products I send either go missing or get canceled by the customer due to delays. On January 7th, a customer placed an order. I prepared and delivered it. Ten days later, I inquired about why my package hadn't arrived; they to...
Through Trendyol, I placed order number 10372862488 from the Sekutuning store, purchasing 4 neck pillows and 4 seatbelt pads for a total of ₺559.98. However, I only received 2 neck pillows and 2 seatbelt pads—essentially just 1 product set. The value of the missing items is ₺279.99. I have a video r...
On November 1, I ordered muslin cloths and rosary gift products through Trendyol under order number #10637298359. Although my order appears as “delivered,” the items never reached me. The courier obtained the delivery code by calling me remotely and marked the order as delivered without bringing the...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
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