I ordered two tracksuits from a Trendyol seller via Trendyol (order number: 10605955418). The delivery address was Hatay Merkez, and the shipment was supposed to be sent through Trendyol Express. However, before the products even reached me, I was informed that they had been returned directly to the seller due to “damage during transportation,” without being shown or delivered to me. This happened within about a week. When I contacted customer service about the issue, they said they couldn’t help. I paid a total of ₺1,288 for the order, which also included a discount at the time of purchase. I request that this issue be resolved — either by resending the products or by providing me with a gift voucher of the same value I originally paid. I am attaching both the current and original prices as proof.
On November 1, I ordered muslin cloths and rosary gift products through Trendyol under order number #10637298359. Although my order appears as “delivered,” the items never reached me. The courier obtained the delivery code by calling me remotely and marked the order as delivered without bringing the...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
I purchased a Labubu Toy Surprise Pack (Stitch toy) from the seller Kumsal Trade on Trendyol. Because the product was defective, I opened a “defective product” claim and specifically requested an exchange. Trendyol Assistant told me the item could be sent for exchange, so I sent it for that purpose....
My order hasn't arrived, despite Trendyol Express claiming it was delivered twice. Even after stating it didn't reach me, I only received a generic "product delivered to address, have a nice day" email. When I requested any official documents or reports, I received no response. I tried calling for a...
The order I placed with a Trendyol seller was tampered with during delivery, and an item was stolen from the torn package. Despite this, the seller refused to refund me and instead blamed Trendyol Express employees. I ordered four jackets with delivery number 9038674908, shipment number P01316844264...
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