They withheld a transfer from me without notice, how can TransferGo resolve this unjustified delay?

When TransferGo withholds a transfer without prior notice, the most effective thing is to act quickly to unblock it and keep a record of the entire process.

Here are the practical steps:

• Log in to your TransferGo account and check the status of the transaction in the Transfer History. It usually shows if verification or an additional document is missing.

• Contact support at [email protected] including the transfer number, amount, destination country, and date. Attach proof of payment to speed up the review.

• If you need immediate assistance, use the chat available in the app or on the website under the Help section, requesting a case number to follow up.

• Prepare the documents they often require: valid official ID, proof of address, or justification of the source of funds, especially if the amount is high.

❗ If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.