They withheld a transfer from me without notice, how can TransferGo resolve this unjustified delay?

On November 10, 2025, I requested a €850 money transfer to my Enpara account through the TransferGo application. Although the transaction was supposed to be completed within a few hours, today is the third day, and the funds still haven’t arrived. The transfer reference number is #62489830. Because...

On October 30, I made a $195 money transfer through the TransferGo website to Fidelity Bank Ghana. My transaction reference number is 62146471. Although the transfer was supposed to be completed within one business day, it still has not gone through as of today. I received no error messages during o...

On September 20, 2025, my boyfriend sent €150 from Turkey to my Revolut account in Germany via TransferGo. Today is September 25, and the money has still not reached my account. In the TransferGo system, the transaction appears as “sent,” but no payment has been received on my end. I had experienced...

For about 2 months, I have been unable to withdraw the €450 balance from my TransferGo mobile app account (Account No: TG2286080). Each time I try to withdraw, the system does not allow it, and despite contacting customer service multiple times, I am only told to wait. I have already submitted all t...

On August 1, 2025, I used TransferGo to make two critical transfers for my son’s education and visa application in Germany: €12,000 (the required guarantee amount for his visa) and €800 (his language school enrollment fee). TransferGo stated that both payments would be completed by August 4. However...

I used TransferGo to send £1,700 (the equivalent in Turkish Lira) from the UK to my brother’s bank account in Turkey. After completing the transfer, I received an email claiming that the account details did not match and the money could not be deposited. When my brother contacted his bank, he was to...

On Thursday, August 31, I initiated a transfer of 1,495.2€ from my Expatrio account to my bank account in Turkey. TransferGo stated that the funds would arrive within 2–3 days, but even after several days, the money has not been credited to my account. What makes this worse is the lack of proper upd...

On June 13, 2025, I transferred 1,300€ from my Sparkasse bank account in Germany to my TransferGo account. The funds successfully left my Sparkasse account, and according to TransferGo, the money was supposed to be credited to my Turkish bank account today. However, even after 4 full days, nothing h...

Even though all the sender’s details were correct and the payment was confirmed, my TransferGo transfer has still not been credited to my IBAN after more than 13 hours. This has left me in an extremely difficult situation, as I urgently need access to these funds. The payment ID is #578179. When I ...

On April 15, 2025, I initiated a money transfer using TransferGo. The platform clearly stated the transfer would be completed by April 16. But today is April 22, and the money still hasn’t arrived. I’ve contacted customer service several times, and all they keep telling me is, “we’ll wait.” There is...

I urgently needed to send ₺270,000 (around £5,400) from Turkey to a close friend in the UK. I created a TransferGo account, completed all verification steps, and on Monday morning, I sent the full amount from my personal bank account to TransferGo. According to the transaction records, the money was...

I attempted a money transfer through TransferGo, but the transaction has not been completed. When I called both the Turkey and Germany contact numbers, the same person answered and assured me they would handle the issue immediately. However, it’s now been over a week, and there’s still no progress o...

On November 14, 2024, I initiated a money transfer in Turkish Lira (TRY) through TransferGo. Despite several days passing and repeated emails to customer service, my transfer remains unresolved. Neither has my money been refunded nor has the transfer been completed. Customer number: TG11516105 Tran...

On 11.09.2024, I needed to send money to my partnered firm in Germany with TransferGo, but my transfer isn’t going through. Despite completing the required identity verification with a selfie, I’m being treated like a fraudster, receiving emails requesting additional documents. This is unacceptable....

My mother sent rent money to the landlord through TransferGO, but the payment has not gone through. The rent urgently needs to be paid and transferred. TransferGO is showing that the transaction has failed or wasn't processed. Can you please help? This is very urgent, and we need to ensure the mone...

I needed to urgently send money to my brother using my existing account, so I chose TransferGo. At 10:10 AM (Germany time), I received an email confirming they had received the funds and that the money would be sent to the recipient shortly. However, at 2:30 PM, they suddenly requested additional in...

There's been a bit of an issue with the tracking system on my business account. You guys advertise clear and accurate info on where my transfers are at, but lately, that hasn't exactly been the case for me…on May 10th (transaction ID:***************), sent a transfer that was supposed to get to the ...

I sent several transfers this account, but when tried to send the fifth one, it was rejected for no clear reason. For some reason, the process has been very slow after I sent in all the necessary paperwork, money is stuck in the system, and I don't know how to get it back at this point, which is fru...

I sent money to Turkey through TransferGo, but it's been stuck in an intermediary bank for five months now. Despite repeatedly contacting customer service, no solution has been provided. Each time I call, I’m told they’re "working on it," yet there’s no progress, and I still don’t have my money. Thi...

I initiated a transfer on April 22, expecting it to be completed by April 23, as indicated. However, when I called on April 23, I was informed that documents were required. I was told the money would be sent the next day. On April 24, they asked for my bank statement for the last month, but I explai...