TransferGo Put My Money on Hold and Still Has Not Refunded It
Last Wednesday evening, I wanted to send money to my friend in Ukraine. I transferred approximately $89 from my UPtion banking account to my own TransferGo account. I then entered my friend's Visa card details and initiated the transfer. The system indicated that the funds would be delivered within 24 hours. The Turkish lira amount has been converted to U.S. dollars using the current exchange rate and rounded to the nearest whole dollar.
When I checked the transaction status, I discovered that the money I had sent from my UPtion account had been transmitted with a different account name instead of my own name and IBAN. Because of this mismatch, the transfer was suspended by TransferGo. I was asked to verify the transaction by submitting documents, so I provided the payment receipt showing the transfer from my UPtion account to my TransferGo account. The transfer was restarted, but it was canceled once again.
I then canceled the transfer and the money was refunded. However, this time the refund was sent to a UPtion banking account where the transaction was placed on hold again due to another name mismatch. I filed an objection and requested that the recipient name and IBAN details be corrected. After considerable effort, the information was finally updated yesterday, yet the transaction still remains on hold. My $89 has now been stuck in the TransferGo system for three days under transaction number 67523574.
I can only communicate with TransferGo customer support through written messages, as there is no voice customer service available, and I have not been provided with any clear solution. I cannot access my money through TransferGo, nor can I complete the transfer to the recipient. I demand the immediate return of my $89 without any further unnecessary delays or excuses.
