TransferGo Blocked Withdrawal of €450 From My TG2286080 Account for 2 Months

For about 2 months, I have been unable to withdraw the €450 balance from my TransferGo mobile app account (Account No: TG2286080). Each time I try to withdraw, the system does not allow it, and despite contacting customer service multiple times, I am only told to wait. I have already submitted all the requested documents and answered every question completely. However, despite the time that has passed, no solution has been provided, and my money has still not been transferred to my account. I request that this issue be resolved as soon as possible and that my €450 balance be paid to me.