On Thursday, August 31, I initiated a transfer of 1,495.2€ from my Expatrio account to my bank account in Turkey. TransferGo stated that the funds would arrive within 2–3 days, but even after several days, the money has not been credited to my account. What makes this worse is the lack of proper updates or communication from TransferGo throughout the process.
I contacted TransferGo customer support, but the replies were extremely delayed—I was only able to receive one vague response the entire day, which did not provide any clear explanation of where my money is or why it has not been delivered. I have checked the application multiple times, but the transfer status remains unclear, and there is no transparency regarding the delay.
I trusted TransferGo because of its promise of fast and reliable international transfers, but this experience has left me frustrated, anxious, and financially inconvenienced. Customers deserve timely updates and accountability, especially when significant amounts of money are involved.
I demand that TransferGo either complete my transfer immediately or refund my 1,495.2€ without further delay. Leaving customers waiting without answers is unacceptable.
On June 13, 2025, I transferred 1,300€ from my Sparkasse bank account in Germany to my TransferGo account. The funds successfully left my Sparkasse account, and according to TransferGo, the money was supposed to be credited to my Turkish bank account today. However, even after 4 full days, nothing h...
On April 15, 2025, I initiated a money transfer using TransferGo. The platform clearly stated the transfer would be completed by April 16. But today is April 22, and the money still hasn’t arrived. I’ve contacted customer service several times, and all they keep telling me is, “we’ll wait.” There is...
I attempted a money transfer through TransferGo, but the transaction has not been completed. When I called both the Turkey and Germany contact numbers, the same person answered and assured me they would handle the issue immediately. However, it’s now been over a week, and there’s still no progress o...
Hello, I’m extremely disappointed with TransferGo. They failed to deliver the money I transferred, even though the promised delivery date has already passed. It’s been days, and the funds still haven’t reached the recipient’s account. I trusted this platform based on its advertised speed and reliabi...
I sent money to Turkey through TransferGo, but it's been stuck in an intermediary bank for five months now. Despite repeatedly contacting customer service, no solution has been provided. Each time I call, I’m told they’re "working on it," yet there’s no progress, and I still don’t have my money. Thi...
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