TransferGo Delaying Payment and Verification

On 11.09.2024, I needed to send money to my partnered firm in Germany with TransferGo, but my transfer isn’t going through. Despite completing the required identity verification with a selfie, I’m being treated like a fraudster, receiving emails requesting additional documents. This is unacceptable. Please approve my transfer order number 48845786 immediately.

Additionally, I joined using my friend’s invite code, yet the promised bonus has not been credited to my friend’s account. This level of negligence is frustrating. I urgently request that my payment be processed without further delay and that my friend receives their referral bonus as promised. Please resolve this promptly!