On October 4, 2025, I sent €310 from Montenegro to the Ateş Turizm (Western Union) office located in Yakuplu Hürriyet Neighborhood, Istanbul. However, the recipient was told, “We don’t have euros, we can only pay in TL,” and was instead given ₺14,880. Based on the exchange rate on the day of the tra...
On October 2, 2025, I made a money transfer through Western Union using mobile banking. The amount I sent was successfully received by the recipient’s account, but even though payment was issued on their end, the money was never collected — and no refund has been made to me either. The last four dig...
On October 2, 2025, around 10:00 AM, I went to the Garanti Bank Kartal branch to withdraw the money sent to me via Western Union. However, the staff told me they couldn’t release my funds because I didn’t have an account with the bank, and that I would need to wait until later. They also claimed the...
On October 1, 2025, and the previous day, I attempted to send ₺4,000 from the Düzce Central PTT Branch to Pakistan, to a recipient named M A**. I had successfully sent money to the same person before and received the transaction receipts without any issues. However, since yesterday, every time I try...
On May 8, 2025, I used Akbank’s mobile banking app to send a Western Union transfer. I paid ₺[amount not provided] for this transaction. Unfortunately, due to a minor lowercase spelling error in the recipient’s name, the money did not reach the intended person. Since that day, I have repeatedly requ...
The Western Union branch at Beylikdüzü Aynalı Çarşı first claimed they had no U.S. dollars, then said they could give part of the money in dollars and the rest in Turkish lira. They also offered to convert part of the amount to lira using an exchange rate lower than the market rate. When I insisted ...
I’m extremely frustrated with Western Union’s handling of international money transfers, specifically a recent transaction from Germany. A family member sent me money from Germany to Turkey, and while the funds were successfully debited from the sender’s bank, I’ve been unable to receive the money o...
I received a money transfer from abroad through Western Union, but I have been completely unable to access the funds. The system shows that the transaction is still “under review” and not approved, even though I was told it would be resolved within three business days. It has now been four days, and...
Hello, I am extremely frustrated with Western Union’s refund process. A transaction was canceled and marked as refunded, but despite several days passing, I still haven’t received my money. I’ve gone back and forth between the branch and Western Union’s customer support, and all I get is being bounc...
Please remove the restriction on my Western Union account in Türkiye. I am unable to withdraw money that was sent to me through your service. This has been an incredibly frustrating experience, especially since I’ve always found Western Union to be reliable—until now. For reasons unknown to me, a s...
I’m writing to urgently request the removal of an unexpected restriction on my Western Union account in Türkiye. I recently had money sent to me through your service, but I was shocked to find out I’m no longer able to withdraw the funds. This is the first time I’ve ever encountered an issue with We...
I transferred €2,000 from Bulgaria to my QNB Finansbank account in Turkey using Western Union. I paid a €14 sending fee and expected the full amount to be converted and deposited. Based on the exchange rate, I should have received around ₺80,000. Instead, only ₺69,232 showed up in my account—₺10,00...
I received a money transfer through Western Union, and at first, the amount appeared correctly in my Euro account. Everything seemed fine. But when I clicked the “Receive Money” button to complete the process, I was suddenly met with a message saying, “No transfer found.” I tried again, hoping it w...
I initiated a Western Union money transfer using MTCN 2928842398, and while the funds have already been withdrawn from my bank account, the recipient has still not been able to collect the money—28 hours later. Western Union promises a “1–3 minute” transfer time, yet here we are, more than a day la...
Western Union has blocked my account, preventing me from sending money, and I have no idea why. I need to send funds regularly, but I am unable to complete any transactions due to this unjustified restriction. I have not received any explanation or warning about this block. Why has my account been ...
I used to easily complete Western Union transactions through bank applications, but now the process has become incredibly frustrating. Withdrawing money has turned into a nightmare. A few months ago, I tried to collect €5,000 sent to me through Western Union. I visited multiple banks and Western Un...
I received a money transfer via Western Union from abroad, but when I went to collect it, they refused to release my funds. They claimed that the sender must call customer service for verification before I can access my own money. This makes absolutely no sense—the sender has already paid in cash, ...
I live in Germany and recently sent money via Western Union to my Akbank account in Turkey. However, when I try to collect the money through Akbank Mobile, I receive an error message stating that the selected currency does not match the transfer details and that I should check and try again. I have...
I went to Koçtaş Western Union to collect a euro transfer, but they refused to give me my money in euros, claiming they had none available. Instead, they offered to pay me in dollars, but at an extremely unfair exchange rate of ₺37 per dollar, causing me to lose ₺800 in the process. After speaking ...
I sent money through Western Union at the business in the attached photo, but they sent less than the correct amount to the recipient while charging me extra for the transaction. I noticed the issue and canceled the transaction, then went to a different Western Union location, where I was able to s...
I made a money transfer through Western Union, but it got stuck due to a limit restriction. This is extremely frustrating, as I was not informed about any limits before sending the money. Since the transaction cannot be processed, I demand an immediate refund. I need the funds back in my account as...
I sent money to a friend in Albania via Western Union using Yapı Kredi’s internet banking. However, my friend was unable to collect the funds because they had already received three Western Union transfers this month. As a result, I canceled the transaction through internet banking, but for the past...
Today, my friend sent me money from Cyprus via Western Union, but I can’t transfer the funds to my bank account no matter what I try. I’ve attempted using multiple banks and ATMs, but nothing works. I deeply regret choosing Western Union for this transaction in 2024, given the many other transfer o...
I made a money transfer through Western Union at a local branch, and I was assured that the funds would be delivered to the recipient's account within 15 minutes. However, three days later, the money is still stuck in Turkey and has not reached the destination. Despite completing the process correc...