I sent money from Turkey to my aunt who lives in the United States via Western Union. When my aunt went to the specified... branch to receive the money, she presented her ID and all requested information completely and correctly to the staff. Despite this, she was told that she could not receive the mo
I haven't been able to withdraw a money transfer sent from Germany to Turkey through Western Union since June 26. The tr...ansaction is still showing as pending, and the money hasn't been paid out to me. The MTCN number for this transaction is 423***1701. I also spoke with customer service about this,
On June 25, 2026, at around 10:00 p.m., money was sent to me from Germany via Western Union as an instant payment. Even ...though the funds appeared to be issued under my name immediately, hours and even a full day have now passed, and I still can't access the money because the system keeps saying "no
On June 23, 2026, at 11:29:04 a.m., I used the QNB Finansbank mobile banking app to send money to my 72-year-old father ...through Western Union while he was in Bulgaria on personal business. Even though the service clearly stated that the transfer would be completed the same day, the transaction was i
I received a €450 money transfer through Western Union using Yapı Kredi's online banking service. Although the transacti...on has been marked as "picked up" in the system, the funds have still not been credited to my account after more than 10 days. I contacted both Western Union and Yapı Kredi custom
On June 18, 2026, at around 10:30 a.m., a friend sent me a €250 transfer through Western Union. When I picked up the mon...ey at a Western Union agent in Kızılay, Ankara, I was informed that the transfer had been converted into local currency using an exchange rate of 51.28 per euro, and I received app
I was sent money through Western Union to be picked up at Efendioğlu Danışmanlık, located on Kızlarpınarı Avenue in Keçi...ören, Ankara. Although the transaction was marked as "paid" in the system, I never received the money. The transaction was processed at around 11:00 a.m. yesterday. The reference n
Two separate Western Union transfers were sent to my Garanti Bank account: €300 on June 5 and another €300 on June 15. H...owever, neither transfer has been credited to my account. Even after several days, the funds still do not appear in my account history. I contacted Garanti Bank, and a support cas
In October 2025, I placed an order with Loriss for a total of 15 boxes of boots and paid 2,020 € via Western Union. Howe...ver, only part of the products were delivered; the remaining boxes were never sent despite the passing months, and I was constantly stalled with different excuses. Throughout the p
I made a money transfer through a Western Union agent from the USA to Türkiye, and my transfer has been on hold for four... days with the message, “We’re missing some information to complete your transfer.” This is the first time I have experienced such an issue with Western Union, and it has caused a
I am writing regarding a Western Union money transfer that resulted in fraud and financial loss. On 25 February, my fian...cée sent 7,500 SEK from Sweden via Western Union as part of a business deal. The money was to be received in Indonesia by a person who has now defrauded her. Western Union has conf
On October 4, 2025, I sent €310 from Montenegro to the Ateş Turizm (Western Union) office located in Yakuplu Hürriyet Ne...ighborhood, Istanbul. However, the recipient was told, “We don’t have euros, we can only pay in TL,” and was instead given ₺14,880. Based on the exchange rate on the day of the tra
On October 2, 2025, I made a money transfer through Western Union using mobile banking. The amount I sent was successful...ly received by the recipient’s account, but even though payment was issued on their end, the money was never collected — and no refund has been made to me either. The last four dig
On October 2, 2025, around 10:00 AM, I went to the Garanti Bank Kartal branch to withdraw the money sent to me via Weste...rn Union. However, the staff told me they couldn’t release my funds because I didn’t have an account with the bank, and that I would need to wait until later. They also claimed the
On October 1, 2025, and the previous day, I attempted to send ₺4,000 from the Düzce Central PTT Branch to Pakistan, to a... recipient named M A**. I had successfully sent money to the same person before and received the transaction receipts without any issues. However, since yesterday, every time I try
On May 8, 2025, I used Akbank’s mobile banking app to send a Western Union transfer. I paid ₺[amount not provided] for t...his transaction. Unfortunately, due to a minor lowercase spelling error in the recipient’s name, the money did not reach the intended person. Since that day, I have repeatedly requ
The Western Union branch at Beylikdüzü Aynalı Çarşı first claimed they had no U.S. dollars, then said they could give pa...rt of the money in dollars and the rest in Turkish lira. They also offered to convert part of the amount to lira using an exchange rate lower than the market rate. When I insisted
I’m extremely frustrated with Western Union’s handling of international money transfers, specifically a recent transacti...on from Germany. A family member sent me money from Germany to Turkey, and while the funds were successfully debited from the sender’s bank, I’ve been unable to receive the money o
I received a money transfer from abroad through Western Union, but I have been completely unable to access the funds. Th...e system shows that the transaction is still “under review” and not approved, even though I was told it would be resolved within three business days. It has now been four days, and
Hello, I am extremely frustrated with Western Union’s refund process. A transaction was canceled and marked as refunded,... but despite several days passing, I still haven’t received my money. I’ve gone back and forth between the branch and Western Union’s customer support, and all I get is being bounc
Please remove the restriction on my Western Union account in Türkiye. I am unable to withdraw money that was sent to me ...through your service. This has been an incredibly frustrating experience, especially since I’ve always found Western Union to be reliable—until now. For reasons unknown to me, a s
I’m writing to urgently request the removal of an unexpected restriction on my Western Union account in Türkiye. I recen...tly had money sent to me through your service, but I was shocked to find out I’m no longer able to withdraw the funds. This is the first time I’ve ever encountered an issue with We
I transferred €2,000 from Bulgaria to my QNB Finansbank account in Turkey using Western Union. I paid a €14 sending fee ...and expected the full amount to be converted and deposited. Based on the exchange rate, I should have received around ₺80,000. Instead, only ₺69,232 showed up in my account—₺10,00
I received a money transfer through Western Union, and at first, the amount appeared correctly in my Euro account. Every...thing seemed fine. But when I clicked the “Receive Money” button to complete the process, I was suddenly met with a message saying, “No transfer found.” I tried again, hoping it w
