TransferGo Transfer Stuck in Progress and Money Never Reached the Recipient

On May 9, I made a money transfer through TransferGo from Turkey to Germany in the amount of approximately €520, equivalent to $590, to the recipient’s bank account. Several days have passed, but the transaction still shows “in progress” in the application, and the funds have not been credited to the recipient’s account. The Turkish lira amount has been converted to U.S. dollars using the current exchange rate and rounded to the nearest whole dollar.

During this time, I contacted TransferGo live support multiple times every day, but I feel that I have only been given repetitive responses without any real progress. I keep hearing statements such as “We understand your concern,” “We know this is urgent,” and “We will update you as soon as we receive news,” but no one explains who they are waiting to hear from or what is actually causing the delay. Even though my transaction number is 68314419, I have not received any concrete information, and I have not been asked to provide any additional documents.

When I requested a refund because of the delay, I was told that the refund process could take even longer—up to three days—and that completing the transfer would likely be faster. However, five days have now passed, and neither has the transfer been completed nor have I received any meaningful update on the status of my transaction. This has also left me worried about whether I will be able to recover my money if the transfer ultimately fails.

I request a clear explanation as to why my transfer has remained pending for such a long time without any stated reason. I also demand that my transfer (Transaction No. 68314419) be completed immediately and the funds credited to the recipient’s account without any further delay.