I needed to urgently send money to my brother using my existing account, so I chose TransferGo. At 10:10 AM (Germany time), I received an email confirming they had received the funds and that the money would be sent to the recipient shortly. However, at 2:30 PM, they suddenly requested additional information, including the recipient's birth date and whether I or the recipient worked for a certain energy company.
If the recipient’s birth date is important, why isn’t there a field for it on your website or app? And why advertise "quick transfers" if you're going to ask for more details hours later? Also, how is the energy company relevant when I'm simply sending money to a personal account?
Additionally, I’ve noticed that the amount the recipient receives differs significantly before and after logging in, even accounting for exchange rates and fees. I don’t recommend this service to anyone.
Hello, I’m extremely disappointed with TransferGo. They failed to deliver the money I transferred, even though the promised delivery date has already passed. It’s been days, and the funds still haven’t reached the recipient’s account. I trusted this platform based on its advertised speed and reliabi...
On April 15, 2025, I initiated a money transfer using TransferGo. The platform clearly stated the transfer would be completed by April 16. But today is April 22, and the money still hasn’t arrived. I’ve contacted customer service several times, and all they keep telling me is, “we’ll wait.” There is...
I urgently needed to send ₺270,000 (around £5,400) from Turkey to a close friend in the UK. I created a TransferGo account, completed all verification steps, and on Monday morning, I sent the full amount from my personal bank account to TransferGo. According to the transaction records, the money was...
On June 13, 2025, I transferred 1,300€ from my Sparkasse bank account in Germany to my TransferGo account. The funds successfully left my Sparkasse account, and according to TransferGo, the money was supposed to be credited to my Turkish bank account today. However, even after 4 full days, nothing h...
On September 20, 2025, my boyfriend sent €150 from Turkey to my Revolut account in Germany via TransferGo. Today is September 25, and the money has still not reached my account. In the TransferGo system, the transaction appears as “sent,” but no payment has been received on my end. I had experienced...
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