I urgently needed to send ₺270,000 (around £5,400) from Turkey to a close friend in the UK. I created a TransferGo account, completed all verification steps, and on Monday morning, I sent the full amount from my personal bank account to TransferGo. According to the transaction records, the money was successfully received by TransferGo at 08:32 AM.
Now it’s Day 2, and the funds are still being held. I'm being stalled with vague responses and excuses about “standard procedures,” even though everything is verified. They’re asking irrelevant questions that have nothing to do with the transfer. I’ve clearly stated multiple times that the situation is urgent, but I keep getting generic replies that avoid any real action.
I work in the IT industry as a white-collar professional—there’s absolutely nothing illegal or suspicious about this transfer. The money is already in their system, yet they won’t release it.
I used TransferGo to send £1,700 (the equivalent in Turkish Lira) from the UK to my brother’s bank account in Turkey. After completing the transfer, I received an email claiming that the account details did not match and the money could not be deposited. When my brother contacted his bank, he was to...
I sent money to Turkey through TransferGo, but it's been stuck in an intermediary bank for five months now. Despite repeatedly contacting customer service, no solution has been provided. Each time I call, I’m told they’re "working on it," yet there’s no progress, and I still don’t have my money. Thi...
On April 15, 2025, I initiated a money transfer using TransferGo. The platform clearly stated the transfer would be completed by April 16. But today is April 22, and the money still hasn’t arrived. I’ve contacted customer service several times, and all they keep telling me is, “we’ll wait.” There is...
I'm in a tough spot! My friend sent me ₺500,000 from Japan to my Turkish account on April 11, 2023. But the system has been stuck on 'being sent' for 15 days, so my friend decided to cancel the transfer. It's been a month and a half, and I still haven't gotten the money. Email replies take forever, ...
On June 13, 2025, I transferred 1,300€ from my Sparkasse bank account in Germany to my TransferGo account. The funds successfully left my Sparkasse account, and according to TransferGo, the money was supposed to be credited to my Turkish bank account today. However, even after 4 full days, nothing h...
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