TopTop banned my account without warning, how can I appeal?

I am writing regarding my TopTop Malaysia game party account, which was suddenly blocked yesterday. Since then, I have not been able to log in, join any games, or use the chat features. My account ID is 11956***. I was not given any explanation or warning before my account was blocked, and I still h...

Since last night, I have been receiving threats from a user with ID 98512887 on the Toptop app, and this person has also shared my personal phone number publicly within the app. I have reported this situation to the app management several times, but I haven’t received any response, and I now feel co...

On Tuesday, October 14, around 3 a.m., I received a notification stating that my TopTop account had been permanently banned for offensive language. However, I’ve been using this platform for nearly two years and have never insulted or harassed anyone. I firmly believe that my account was wrongfully ...

My spouse created two different accounts on the Toptop app using an Android device — one under the name “Ask kadını” and the other unnamed (IDs: 91059176 and 8716475). One of these accounts has been active for 774 days, and the other for 602 days. The excessive time spent on this app has seriously d...

Today, while playing Top Top: Candy Bom (User ID: 98096421), I received an unfair 24-hour ban. During the match, I pointed out that an older player was breaking the rules by attacking another player before my partner was eliminated. That player began to insult me, and when I responded, I was suddenl...

On September 13, 2025, my Toptop account was permanently banned after I was falsely reported by another player while joking around with my friend. My friend and I were simply teasing each other, and neither of us filed any complaint. The report came from an unknown guest in the room who misunderstoo...

Last night, my Top Top account was suddenly hit with a 29-day ban without any explanation or justification. My account details are ID: 99497571. I received no notification or warning regarding why this ban was applied. I attempted to contact customer service, but they were offline, and I was unable...

Two days ago, my TopTop account (ID: 106823887) was banned after I sent the word “canım” (a casual, affectionate term) to a female player. This message was not intentional or malicious, yet my access was blocked without any detailed explanation of the violation. I have not contacted customer suppor...

For about one month, I have been unable to log into my TopTop account. When I try to access it using my Redmi 12C device, I receive a “device ban” warning and cannot reach my account. My account is linked to the phone number 0537*3349. I request that this issue be resolved by lifting the device ba...

Between 8:30 PM and 8:36 PM, while playing on the Toptop platform, I was repeatedly harassed by certain players across different rooms. Two players in particular were acting like a couple, deliberately targeting me by breaking both each other’s pieces and mine. On top of that, they used offensive an...

I can no longer access my VIP 5 account (ID: 88663945) on the Top Top game app for Android due to a device ban that started about two hours ago. This account is mine, fully under my control, and I have spent up to 18,000₺ on it to date. I live in Azerbaijan, and until now, I have never experienced a...

About three weeks ago, my Samsung A13 device received a device ban while playing TopTop. Since then, I have been completely unable to log into my account (ID: 92949*). Every time I try, I get an error message related to the ban, and I cannot access my profile at all. I want to clarify that I have n...

About 3–4 months ago, my account on the Toptop Games app (User ID: 01783826578) was completely closed and banned without any explanation. I was never informed of a reason for the ban, nor did I receive any warning or notification beforehand. At the time of the ban, my account had a balance of appro...

My Toptop account (User ID: 91327580) was permanently banned about one month ago, even though I followed the rules and did not use insults. The ban was triggered after my message was reported multiple times, yet I received no fair review. Despite not violating the rules, my account was shut down. A...

My Toptop account under the username “v*”** was permanently banned about two days ago for “inappropriate behavior.” The incident happened in the chat room called “Poncikmüzigin kalbi.” In that room, I received insulting and threatening messages from another user. I still have copies of those messag...

On August 16, 2025, my VIP 5 account named “Punisher” on the Toptop app (iOS) was permanently banned. The account was closed the morning after I logged out of the game, without any justification or explanation. I have never insulted, cursed, or used offensive language toward anyone. The only time I...

On August 14, 2025, around 04:20, my account (username/ID: 97549666) on the Toptop mobile app was unfairly banned for 6 hours with the reason stated as “reported for (other).” I currently have a VIP 5 N2 Yellow Diamond membership, along with multiple in-app purchases. Despite this, my account was r...

I have been actively playing on the Toptop app for about two years with my account (ID: 89881329), holding a Yellow Diamond VIP membership. On August 3, 2025, while watching my friend at a game table, several users began using insults and abusive language. I intervened and also reported the users wh...

On August 10, 2025, around 20:00, while using the Toptop app on my Redmi device, I was unfairly banned. I was simply chatting in a room when the room owner suddenly removed me, and shortly after, my entire account was permanently banned. At that very moment, I had just purchased a VIP Yellow Diamon...