I am writing regarding the permanent ban placed on my Zepeto account on the iOS app in the United States, with the stated reason that my World room title violated the Zepeto Community Guidelines under “Nudity and sexual content.” The notification I received said: “Your World room title violates ZEPE...
My ZEPETO account with the username “noor.sthetice” was banned on 20/05/2026 at around 1:16. Since that time I have not been able to access my account. I used this account mainly to spend time with my friends on the platform, and I am not aware of any clear reason or violation that would justify thi...
I have been actively using my ZEPETO account with the username @uyk***ar for about three years on the Android platform from Konya, Türkiye. Today, I found that my account had been hacked, and I can no longer log in at all. The person who appears to have taken over my account is using the profile @of...
I am writing regarding my Zepeto account with the username “og.nj.hehe,” which is linked to the email address 00000***@gmail.com. On April 6, 2026, while I was simply finishing a conversation and sending a goodnight message, I was suddenly logged out and informed that my account had been banned for ...
I am writing regarding the permanent ban of my ZEPETO account with the username “Defnotlayla2***” which was banned on March 7th, 2026 for alleged sexual and nudity content. I was extremely surprised and upset to see that my account had been banned, because I did not knowingly share or intend to shar...
My ZEPETO account was permanently banned on 02/21/2026 after being flagged for unusual purchase activity and categorized under scams or fraud. I want to clearly express that I did not engage in impersonation, fraud, manipulation, or any intentional violation of ZEPETO’s Community Guidelines. The pur...
I have not been able to access my ZEPETO account for the past two days. I usually log in using Google, but whenever I try to sign in now, I receive a message saying “You have been logged out,” and I cannot log back into my account. My account contains content and progress that I created through a l...
I made an in-game purchase on ZEPETO using the account with the username ize_wiiiii and paid for a floor item. However, shortly after the purchase, my account was permanently suspended, and I was not given a clear explanation about the reason for the suspension. I do not believe that I violated any...
About 5–6 months ago, I lost my ZEPETO account, which had around 2.8K followers. When I tried to log into the account, the application suddenly logged me out and informed me that the email address associated with the account had been changed. I never shared my password with anyone. First, I received...
I log into the ZEPETO app using my Google account on my phone, but I do not know the password associated with my ZEPETO account. Even though I have been using the account for a long time, I cannot find or view my password anywhere. I have been experiencing this issue since 2024, and I have not been...
My ZEPETO account was taken over without my permission yesterday around 9:00 p.m., and since then I have been unable to log in. The email address associated with the account has been changed, so I cannot access my account through normal methods anymore. My display name is Elaᵃˡʸ, and my username is ...
My ZEPETO account was suddenly suspended and disabled today without any valid reason, and since then, I have been completely blocked from logging in. I have not received any email or in‑app notification from ZEPETO explaining why my account was suspended or banned, so I have no information about the...
Today, I noticed that my card was charged twice through Google for the game Zepeto Avatar, totaling $18. Even though I do not actively play this game and did not approve any purchases, two consecutive charges were made to my card. My card is used only by me and no one else has access to it, so I can...
I would like to submit a complaint regarding an unfair ban I experienced on Zepeto on the night of December 15. At a friend’s invitation, I joined a live stream opened by a foreign user from the UK. During the stream, I only typed the word “Please” to make a request and repeated it 4–5 times. I did ...
"Thank you for your support and interest."
I am experiencing an issue related to the follower count in the Zepeto app on my Android phone. Even though I am actually following 4 people, my profi...
I have been unable to log in to my Zepeto account for approximately 20 days. My username is “merybest,” and when I try to log in normally using my username and password, I receive a message saying “Your account has been temporarily locked,” and I cannot access my account in any way. I have always l...
ZEPETO is a globally popular mobile metaverse platform and avatar-based social universe. Founded in 2018, the brand is owned and operated by NAVER Z Corporation, a prominent South Korean technology company.
ZEPETO primarily handles customer inquiries through the "Submit a request" web form on its official Help Center and via its in-app support ticketing system. There is no direct customer support email or publicly available customer support phone number provided for general user inquiries.
ZEPETO operates at the intersection of mobile gaming, social networking, and the metaverse. It provides a digital ecosystem where users can build alternate virtual lives, interact with peers, and express their creativity. The platform's core features include:
Despite its massive popularity, ZEPETO faces consistent criticism from its user base regarding account administration, in-app transactions, and safety protocols. Common complaints highlight frustrations with the platform's moderation systems and technical stability.
If you have experienced issues with ZEPETO, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.