TopTop Account Blocked - Balance Not Accessible

I am writing regarding my TopTop Malaysia game party account, which was suddenly blocked yesterday. Since then, I have not been able to log in, join any games, or use the chat features. My account ID is 11956***. I was not given any explanation or warning before my account was blocked, and I still have balance in my account that I cannot access or use. This situation has caused me both inconvenience and financial loss, as I am unable to enjoy the services I previously paid for. The user apologizes for any potential violation and promises to adhere to the rules in the future. My main request is that my Toptop Malaysia account be restored and reopened so that I can continue using it. If, for any reason, my account cannot be reactivated, I kindly request a refund of the remaining balance in my account, together with a clear explanation of the reason for the block. I ask that this matter be investigated urgently and that I be informed as soon as possible about the result.