Sürat Kargo

My package with tracking number 25155247960952, which was supposed to be delivered from Istanbul to Konya via Sürat Kargo, was held at the departure city’s transfer center for two days and was not delivered on the scheduled date of 26/09/2025. It still has not reached Konya. I called Sürat Kargo cus...

On September 19, I placed an order through Trendyol for an English Home room fragrance. My order arrived at the Sürat Kargo Mobilyacılar Branch on September 20, but since that day it has been kept at the branch and never sent out for delivery. Although the estimated delivery date was shown as no lat...

On 09/10/2025, I ordered a car camera (4-camera DVR device) through Instagram, and on 11/09/2025 around 12:45 PM, I picked up my package from the Sürat Kargo Istanbul Fıstıkağacı branch. When I opened it, I discovered that a completely different device had been sent instead of the one I ordered. The...

On September 5, I received information from Sürat Kargo that my package with tracking number 10122721411817, collected from the customer, was at the transfer center. Since then, for 4 days, there has been no further movement. When I called the Güngören Branch, I was told I would need to wait 1 week ...

I placed two separate orders for jogger pants through a Facebook page called 'Şık Giyim', but in both cases, I was sent completely different women’s fabric trousers. Neither the sizes, models, nor fabrics matched what I had originally ordered. The orders were delivered to me in Manisa Salihli by Sür...

Unfortunately, the package I received was damaged. The delivery driver quickly left the package and left. There was a sound of glass breaking from the box. When we opened the package, we discovered the mirror was completely shattered. This is unacceptable. I've been waiting at home for ten days for ...

I experienced a serious problem with Sürat Kargo. My package (tracking no: 10019775253189), sent through Gardrops from Yenimahalle, Ankara, was mistakenly delivered to Çubuk instead of reaching the Yapracık branch in Etimesgut, where it was supposed to go. When I noticed the issue and called custome...

My motorcycle bandana order placed on 22/08/2025 (tracking number: 17321916066591) has still not been delivered by Sürat Kargo. Although the delivery point was supposed to be Sultanbeyli Zambak İletişim pickup point, 20 days have passed, and despite the branch and the pickup point being only 200 met...

On August 12, 2025, my package arrived at Sürat Kargo Pişmaniyeciler (İzmit Branch), and although it was sent out for delivery the next day, it was never delivered. Since no proper SMS or notification was sent to me, I had to track the entire process myself through their website. On August 14, 2025,...

My shipment with tracking number 14524222323717 arrived at the Bilecik branch 3 days ago. Since then, I have received daily messages saying it was out for delivery, but it was never delivered. Yesterday, I even received the 4-digit code required for delivery and was informed that my package was on i...

My standard shipment with tracking number 34847769232220, sent to me via Sürat Kargo Kadıköy Moda branch, has not been delivered for 5 days. Although the seller shipped the product quickly, Sürat Kargo has given a different excuse each day. On the first day, they said it could not be delivered on ti...

I'm writing to you about my Trendyol order, tracking number 22934241233462. Although the delivery date for the evening gown was August 12, I'm seeing that the package is still being held at the İkitelli Transfer Center. My delivery address is the İzmir Üçyol Branch. I am experiencing a great deal of...

On June 3, I sent a shipment from the Izmir Işıkkent Branch with tracking number 15611613378431, and it has been completely lost. The package contained shoes worth approximately ₺15,000, and I have the invoice. During this process, I contacted Sürat Kargo customer service multiple times, and each ti...

My shipment with Sürat Kargo, tracking number 37219173262101, has not been delivered for nearly two weeks. I’m located in Sultanbeyli, Istanbul, and my package is currently at the Sancak Branch. Every day, I receive a message saying “out for delivery,” followed by another saying “you can pick it up ...

The product I ordered through Trendyol was supposed to be delivered by Sürat Kargo, but my package was lost. Neither Trendyol nor Sürat Kargo is taking responsibility for processing the refund. My package was lost at the Sakarya transfer center, and Sürat Kargo’s Kocaeli branch has provided no solut...

I’ve been waiting for my package to be delivered for 11 days. Sürat Kargo keeps giving excuses like “we came but couldn’t reach you” or “we called but couldn’t get through,” but we always have someone working at home, so it’s impossible that no one was there. Plus, this is a gated complex with a des...

I placed an order on Trendyol, but unfortunately, the seller shipped it using Sürat Kargo. My address is in the Çamlıyayla district of Mersin. While other shipping companies like PTT and Aras Kargo regularly deliver here, Sürat Kargo does not. Instead, they sent my package to Tarsus Çetvel, which is...

I’m filing a serious complaint against the Sürat Kargo Köseköy branch in Kocaeli. I had placed an order through Trendyol, which was shipped via Sürat Kargo. According to the tracking number, the package went out for delivery twice and was marked as delivered on the second day. However, I never recei...

I gave my space therapy gadget to the Şanlıurfa İpekyol branch of Sürat Kargo on March 27, 2025, so they might send it to S**** D****. Even though a lot of time has elapsed since then, the parcel still hasn't gotten to its destination. The company sent me multiple follow-ups and updates, and it beca...

Unfortunately, I had a negative experience with your company. Since January, I have been trying to get in touch with you continuously to claim compensation for a shipment I sent in December that was lost. Even though I am the party who has been wronged, I was asked to bring documents in person and s...

A package that was supposed to be delivered to me by Sürat Kargo’s Bitlis Merkez branch was not delivered because the courier claimed there was “traffic.” I explained to him that I had experienced a similar issue before, that the package must be delivered to my address, and that problems like traffi...

They literally damaged my cargo and took no responsibility at all. They simply said, “It’s not our fault,” and washed their hands of the situation. Yet we entrust them with our valuable goods. I even provided photos and evidence, but they didn’t bother to investigate or offer a solution. It feels li...

I went to the Sürat Kargo Bahçeşehir branch. When they realized I wasn't one of their regular customers, they rudely said, "Open the box, we'll see what's inside." I explained that it was a cardboard sample and that I had packed it in front of them. Still, they replied, "How do I know you didn't put...