The product I ordered through Trendyol was supposed to be delivered by Sürat Kargo, but my package was lost. Neither Trendyol nor Sürat Kargo is taking responsibility for processing the refund. My package was lost at the Sakarya transfer center, and Sürat Kargo’s Kocaeli branch has provided no solution. I am requesting a refund, but Trendyol needs to update the system status to indicate that the package was lost, and they are making this process unnecessarily difficult. Losing my package and then failing to take responsibility during the refund process has caused significant inconvenience. This situation has completely shaken my trust in Sürat Kargo.
Tracking Number: 86113614045344
Delivery Number: 9605114055
I placed an order via Trendyol from the store named Beniizle Consept, and the shipment was sent with Sürat Kargo. However, my cargo was not delivered to me; it was delivered to an unknown address without even informing me. When I later checked, I was told that it had been delivered somewhere else. W...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
I’m filing a serious complaint against the Sürat Kargo Köseköy branch in Kocaeli. I had placed an order through Trendyol, which was shipped via Sürat Kargo. According to the tracking number, the package went out for delivery twice and was marked as delivered on the second day. However, I never recei...
My package has not been delivered to me for two weeks. The estimated delivery time has passed by nearly two weeks. When I try to contact Sürat Kargo’s customer service, I cannot reach them. Their customer service fails to do its job. When I enter my tracking code, it shows that my package is at the ...
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