I placed an order on Trendyol, but unfortunately, the seller shipped it using Sürat Kargo. My address is in the Çamlıyayla district of Mersin. While other shipping companies like PTT and Aras Kargo regularly deliver here, Sürat Kargo does not. Instead, they sent my package to Tarsus Çetvel, which is 70 km away from my address. Then they had the audacity to call and ask me to personally pick it up from there because they “don’t deliver to my area.”
This is completely unacceptable. How can a shipping company allow a parcel to reach a regional hub without even realizing the destination isn’t in their service network? I’ve had issues with Sürat Kargo in the past as well, and this seems to be a recurring problem.
If you don’t deliver to my district, don’t accept the shipment in the first place. Block the order or notify me beforehand so I can find an alternative solution. But expecting me to drive 70 km to collect my own parcel is unreasonable and absurd. I expect an immediate resolution and better coordination from both Trendyol and Sürat Kargo.
My product, purchased via Trendyol and handed over to Sürat Kargo on 19.10.2024, has still not been delivered to me. After reporting my complaint to the headquarters, my family members contacted the Sürat Kargo Kanarya branch. They were met with rude and unprofessional responses such as, "Don't you ...
My cargo, numbered 17210632227862, was sent to me via Sürat Kargo on 16/10/2024. It was picked up from Bursa to be delivered to my address. However, once it reached Mersin, the destination city, I received a call from the Mersin station agency of the cargo company, informing me that they couldn't de...
I recently had an issue with Sürat Kargo that has left me very upset and dissatisfied. My package was collected by the Gürsel branch on September 2nd, and the next day, it was marked as out for delivery by the Çamlıca branch. However, it wasn’t delivered, and I didn’t receive any updates. I patientl...
The order I placed on Trendyol on September 14, 2024, was handed over to Sürat Kargo’s Mardin Nusaybin branch for home delivery on September 17. The delivery date for the shipment with tracking number 19438251141080 was September 20. On September 23, Sürat Kargo sent a message at 14:00 saying, "Your...
The product I ordered through Trendyol was supposed to be delivered by Sürat Kargo, but my package was lost. Neither Trendyol nor Sürat Kargo is taking responsibility for processing the refund. My package was lost at the Sakarya transfer center, and Sürat Kargo’s Kocaeli branch has provided no solut...
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