On September 5, I received information from Sürat Kargo that my package with tracking number 10122721411817, collected from the customer, was at the transfer center. Since then, for 4 days, there has been no further movement. When I called the Güngören Branch, I was told I would need to wait 1 week before a lost package process could be initiated. My shipment contains an order worth a total of ₺290, including ₺190 in products and a ₺100 shipping fee. I have never experienced such a problem with any other cargo company before. I request that my package be located and delivered to me as soon as possible and that my financial loss be compensated.
I sent a shipment containing clothes with a total value of ₺5,000 via Sürat Kargo on 24 November. My cargo with tracking number 17820411156511 has been lost and despite the time that has passed, it has still not been found. When I contacted the Nazilli Sanayi branch, they told me to ask the Bursa Gü...
On June 3, I sent a shipment from the Izmir Işıkkent Branch with tracking number 15611613378431, and it has been completely lost. The package contained shoes worth approximately ₺15,000, and I have the invoice. During this process, I contacted Sürat Kargo customer service multiple times, and each ti...
On November 29, the authorised branch of Sürat Kargo stated that my package was delivered to me, but I have yet to receive it. Your tracking number is 20013958972158. I reached out for information and was informed that the package had been delivered, but that is simply not accurate. I find it hard t...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
I have been selling through Dolap, and for the past week, my package has been lost at the Tepeören branch of Sürat Kargo. Despite multiple attempts to get information, I have received no updates or assistance. Both my customer and I are stuck in this situation, unable to move forward, which has been...
Comments