Unfortunately, I had a negative experience with your company. Since January, I have been trying to get in touch with you continuously to claim compensation for a shipment I sent in December that was lost. Even though I am the party who has been wronged, I was asked to bring documents in person and sign them, and I have been forced to follow up constantly. Each time, a different excuse is given. I call your customer service to file a complaint, asking for a representative to call me and provide an explanation. A week later, someone calls only to ask why I gave a low score on the survey. I explain my complaint, but I’m told they can’t help and that they will forward it to their superiors, then end the call. The survey score seems to matter, but the customer’s lost package does not. Right now, your call center, head office, and regional office are all unreachable. The complaint form cannot be submitted, and there is no way to communicate with your company. Our money has lost its value—what we’ve spent on trying to get compensated has exceeded what we’re owed. Even after seven months, we have made no progress, and we still have no clear information about the fate of our goods or money. I regret to say that this experience has shown me your company does not value customer satisfaction and has taken no steps to resolve my grievance.
Sürat Kargo has lost two of my shipments, and the promised compensation remains unpaid. Despite being assured a resolution within 45 days, the compensation process has stretched to 90 days. My numerous attempts to seek updates and answers have been met with silence. Customer service initiates a comp...
My experience with Sürat Kargo truly left me perplexed. I sent a package that never made it to its destination, and it seems to have been lost by either the branch staff or the delivery team. Although that by itself is concerning, what came next was even more distressing. I reached out to their head...
First of all, I am writing this complaint because I have never encountered a more indifferent, irresponsible, and unresponsive courier company than yours. I would like to complain about your Köseköy/Kartepe/KOCAELİ branch for not answering calls and working irresponsibly. We purchase products by pay...
Approximately two months ago, a shipment entrusted to Sürat Kargo was lost. This unfortunate incident has been followed by a series of delays, bureaucratic hurdles, and a lack of cooperation from the company. Upon realizing the package was missing, we immediately contacted Sürat Kargo to initiate a ...
My package has not been delivered to me for two weeks. The estimated delivery time has passed by nearly two weeks. When I try to contact Sürat Kargo’s customer service, I cannot reach them. Their customer service fails to do its job. When I enter my tracking code, it shows that my package is at the ...
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