Unacceptable Service - Lost Shipment and Compensation Nightmare

Unfortunately, I had a negative experience with your company. Since January, I have been trying to get in touch with you continuously to claim compensation for a shipment I sent in December that was lost. Even though I am the party who has been wronged, I was asked to bring documents in person and sign them, and I have been forced to follow up constantly. Each time, a different excuse is given. I call your customer service to file a complaint, asking for a representative to call me and provide an explanation. A week later, someone calls only to ask why I gave a low score on the survey. I explain my complaint, but I’m told they can’t help and that they will forward it to their superiors, then end the call. The survey score seems to matter, but the customer’s lost package does not. Right now, your call center, head office, and regional office are all unreachable. The complaint form cannot be submitted, and there is no way to communicate with your company. Our money has lost its value—what we’ve spent on trying to get compensated has exceeded what we’re owed. Even after seven months, we have made no progress, and we still have no clear information about the fate of our goods or money. I regret to say that this experience has shown me your company does not value customer satisfaction and has taken no steps to resolve my grievance.