I sent a shipment containing clothes with a total value of ₺5,000 via Sürat Kargo on 24 November. My cargo with tracking... number 17820411156511 has been lost and despite the time that has passed, it has still not been found. When I contacted the Nazilli Sanayi branch, they told me to ask the Bursa Gü
I placed an order via Trendyol from the store named Beniizle Consept, and the shipment was sent with Sürat Kargo. Howeve...r, my cargo was not delivered to me; it was delivered to an unknown address without even informing me. When I later checked, I was told that it had been delivered somewhere else. W
I am writing regarding my shipment with tracking number 23823824122010, which was sent via Sürat Kargo to Hatay Reyhanlı.... Since Saturday, the shipment status appears as “out for delivery,” but the product has still not been delivered to my address. Every day, a message is sent stating that the shipm
I am writing this complaint due to the problem I experienced with the Sürat Kargo Bursa Osmangazi Gazcılar branch. This ...morning around 08:00, I was called regarding my shipment (tracking number: 16123202130215) and was told that my address was incomplete and that I had to pick up the package from th
I am writing to complain about the service I received from Sürat Kargo, Antalya Yeşilırmak branch, regarding shipment nu...mber 94247252121352. This is not the first time I have had problems with this branch. In total, similar issues have occurred twice, and I believe they have returned around four of
I placed an order from English Home, and my package with tracking number 36143238678812 was handed over to Sürat Kargo a...nd delivered to the Manavkuyu branch on 26.11.2025. While the parcel reached the branch in just one day, it has been kept at the branch for 7 days and has still not been sent out f
On November 13, I sent a package via Sürat Kargo from Tokat to Ankara with tracking number 83136224791228. In the system..., it only appears as having arrived at the transfer center on November 13, and afterward no further action was taken—it's as if the package simply disappeared. I cannot obtain any
My package, which was supposed to be delivered to the Sürat Kargo Sivas Sultan Şehir Branch, was sent out for delivery o...n 26.11.2025, but it was not handed over to me on the grounds that the vehicle was full, and I was told it would be postponed to the next day. I do not accept the arbitrary delay o
My 3-meter-long order sent via Sürat Kargo has been kept at the branch for 10 days without any notification being provid...ed to me. During this entire period, I received no phone call, SMS, or in-app notification. I had previously ordered the same product twice, and both were delivered without any iss
"Thank you"
My shipment with tracking number 23054859710115, which was supposed to be d...elivered on November 15, has still not reached me. I keep receiving message
Although my shipment with tracking number 15066204218131 was dispatched on Wednesday, I received a message on Friday sta...ting that it “could not be delivered.” When I called the Branch today (Monday), I was told that my package would definitely be delivered within the day and no later than 19:00. Bec
My package with tracking number 04741680901957, which is supposed to be delivered to my address, has been showing “out f...or delivery” for three days, yet it never arrives. I called customer service and was told it would be sent out for delivery again, but it still wasn’t delivered. Finally, I was tol
Since November 12, my Dolap order with tracking number 21044371432269 has not been delivered to me by Sürat Kargo. The p...ackage was supposed to arrive at the Küçükçekmece branch for home delivery, but it has been stuck at the Esenyurt transfer center and has not moved. When I called customer service
On 13.11.2025, my shipment with tracking number 12013310152240 appeared as “loaded onto the vehicle” at the Maltepe tran...sfer center, but just like what happened to me before, my package went missing. This is the second lost shipment I have experienced with Sürat Kargo. For the previous lost package,
The filter coffee machine and the two-piece pan set (24 and 28 cm) that I purchased on November 5 were shipped to me via... Sürat Kargo with the tracking number 73901622132542. Since November 6, my package has been held at the Ankara transfer center and has not yet been delivered to the Mercan branch i
I ordered a Babyliss hair curler through the Gardrops app. The seller quickly shipped the product via Sürat Kargo with t...racking number 25217116219918. The package was supposed to be delivered from the Istanbul/Taksim branch on October 31, 2025, but as of today, November 12, 2025, it has still not be
I purchased an item online and was informed that it would be shipped via Sürat Cargo. On November 4, 2025, I received a ...message stating that my shipment had been delivered, but I never received it. The tracking number for the shipment is 22982374424214. I request clarification on whether my shipment
The package just arrived from Sürat Kargo. I haven’t touched or opened it yet. Luckily, there’s a piece of tape here tha...t made me suspicious — maybe it was opened from this spot? It looks like the product was taken out, because I doubt the seller would send it this way. There’s the seller’s tape and
The hobby collectible toy package I received through Sürat Kargo’s İzmir Çiğli branch was clearly damaged upon delivery.... The package had significant deformations, and when I opened it, I saw that the toy was completely unusable. This toy holds both financial and sentimental value for me, worth aroun
On November 1, 2025, I was expecting the delivery of my shipment with tracking number 13724961601159. However, the Sürat... Kargo Alanya DDM branch refused to deliver it to my address, stating that I must pick it up from the branch. When I contacted customer service, they claimed my address was outside
My package was never delivered. I was never informed. Delivery person claims I wasn't home. My building has cameras ever...ywhere. I can prove it. I was at home and delivery person never came for delivery. This been going on for a year. I never get my deliveries from this company. I have voiced my issu
My shipment with tracking number 10076492512412 sent via Sürat Kargo has not been delivered for over a day, despite bein...g within Istanbul and only 100 meters away from the Denizköşkler Branch. Since the morning of October 17, 2025, my package has been waiting at the branch without any delivery attem
Despite having experienced a similar issue before, I have once again faced the same problem with Sürat Kargo. My shipmen...t with tracking number 00681014218711, containing 3 kg of food products, was sent on October 4, 2025, at 11:09 a.m. I received an SMS on October 6, 2025, at 11:29 a.m., stating tha
I have been experiencing problems for 3 days with my toy cabinet order from A101, tracking number 24914558801141. At fir...st, the status showed “out for delivery,” but it was never brought to my address. Then I received an SMS saying, “Your package is at the Truva Branch, if not picked up within 3 day
