My 3-meter-long order sent via Sürat Kargo has been kept at the branch for 10 days without any notification being provided to me. During this entire period, I received no phone call, SMS, or in-app notification. I had previously ordered the same product twice, and both were delivered without any iss...
My shipment with tracking number 23054859710115, which was supposed to be delivered on November 15, has still not reached me. I keep receiving message...
Although my shipment with tracking number 15066204218131 was dispatched on Wednesday, I received a message on Friday stating that it “could not be delivered.” When I called the Branch today (Monday), I was told that my package would definitely be delivered within the day and no later than 19:00. Bec...
My package with tracking number 04741680901957, which is supposed to be delivered to my address, has been showing “out for delivery” for three days, yet it never arrives. I called customer service and was told it would be sent out for delivery again, but it still wasn’t delivered. Finally, I was tol...
Since November 12, my Dolap order with tracking number 21044371432269 has not been delivered to me by Sürat Kargo. The package was supposed to arrive at the Küçükçekmece branch for home delivery, but it has been stuck at the Esenyurt transfer center and has not moved. When I called customer service ...
On 13.11.2025, my shipment with tracking number 12013310152240 appeared as “loaded onto the vehicle” at the Maltepe transfer center, but just like what happened to me before, my package went missing. This is the second lost shipment I have experienced with Sürat Kargo. For the previous lost package,...
The filter coffee machine and the two-piece pan set (24 and 28 cm) that I purchased on November 5 were shipped to me via Sürat Kargo with the tracking number 73901622132542. Since November 6, my package has been held at the Ankara transfer center and has not yet been delivered to the Mercan branch i...
I ordered a Babyliss hair curler through the Gardrops app. The seller quickly shipped the product via Sürat Kargo with tracking number 25217116219918. The package was supposed to be delivered from the Istanbul/Taksim branch on October 31, 2025, but as of today, November 12, 2025, it has still not be...
I purchased an item online and was informed that it would be shipped via Sürat Cargo. On November 4, 2025, I received a message stating that my shipment had been delivered, but I never received it. The tracking number for the shipment is 22982374424214. I request clarification on whether my shipment...
The package just arrived from Sürat Kargo. I haven’t touched or opened it yet. Luckily, there’s a piece of tape here that made me suspicious — maybe it was opened from this spot? It looks like the product was taken out, because I doubt the seller would send it this way. There’s the seller’s tape and...
The hobby collectible toy package I received through Sürat Kargo’s İzmir Çiğli branch was clearly damaged upon delivery. The package had significant deformations, and when I opened it, I saw that the toy was completely unusable. This toy holds both financial and sentimental value for me, worth aroun...
On November 1, 2025, I was expecting the delivery of my shipment with tracking number 13724961601159. However, the Sürat Kargo Alanya DDM branch refused to deliver it to my address, stating that I must pick it up from the branch. When I contacted customer service, they claimed my address was outside...
My package was never delivered. I was never informed. Delivery person claims I wasn't home. My building has cameras everywhere. I can prove it. I was at home and delivery person never came for delivery. This been going on for a year. I never get my deliveries from this company. I have voiced my issu...
My shipment with tracking number 10076492512412 sent via Sürat Kargo has not been delivered for over a day, despite being within Istanbul and only 100 meters away from the Denizköşkler Branch. Since the morning of October 17, 2025, my package has been waiting at the branch without any delivery attem...
Despite having experienced a similar issue before, I have once again faced the same problem with Sürat Kargo. My shipment with tracking number 00681014218711, containing 3 kg of food products, was sent on October 4, 2025, at 11:09 a.m. I received an SMS on October 6, 2025, at 11:29 a.m., stating tha...
I have been experiencing problems for 3 days with my toy cabinet order from A101, tracking number 24914558801141. At first, the status showed “out for delivery,” but it was never brought to my address. Then I received an SMS saying, “Your package is at the Truva Branch, if not picked up within 3 day...
My package with tracking number 25155247960952, which was supposed to be delivered from Istanbul to Konya via Sürat Kargo, was held at the departure city’s transfer center for two days and was not delivered on the scheduled date of 26/09/2025. It still has not reached Konya. I called Sürat Kargo cus...
On September 19, I placed an order through Trendyol for an English Home room fragrance. My order arrived at the Sürat Kargo Mobilyacılar Branch on September 20, but since that day it has been kept at the branch and never sent out for delivery. Although the estimated delivery date was shown as no lat...
On 09/10/2025, I ordered a car camera (4-camera DVR device) through Instagram, and on 11/09/2025 around 12:45 PM, I picked up my package from the Sürat Kargo Istanbul Fıstıkağacı branch. When I opened it, I discovered that a completely different device had been sent instead of the one I ordered. The...
On September 5, I received information from Sürat Kargo that my package with tracking number 10122721411817, collected from the customer, was at the transfer center. Since then, for 4 days, there has been no further movement. When I called the Güngören Branch, I was told I would need to wait 1 week ...
I placed two separate orders for jogger pants through a Facebook page called 'Şık Giyim', but in both cases, I was sent completely different women’s fabric trousers. Neither the sizes, models, nor fabrics matched what I had originally ordered. The orders were delivered to me in Manisa Salihli by Sür...
Unfortunately, the package I received was damaged. The delivery driver quickly left the package and left. There was a sound of glass breaking from the box. When we opened the package, we discovered the mirror was completely shattered. This is unacceptable. I've been waiting at home for ten days for ...
I experienced a serious problem with Sürat Kargo. My package (tracking no: 10019775253189), sent through Gardrops from Yenimahalle, Ankara, was mistakenly delivered to Çubuk instead of reaching the Yapracık branch in Etimesgut, where it was supposed to go. When I noticed the issue and called custome...
My motorcycle bandana order placed on 22/08/2025 (tracking number: 17321916066591) has still not been delivered by Sürat Kargo. Although the delivery point was supposed to be Sultanbeyli Zambak İletişim pickup point, 20 days have passed, and despite the branch and the pickup point being only 200 met...