My SunExpress ticket was unfortunately cancelled due to a technical issue with the app. What's the quickest and easiest way to get my ticket reactivated?

I am absolutely furious with SunExpress Airlines! For months, I haven't been able to buy tickets through your website. Is no one overseeing your digital transformation efforts? You've managed to leave a massive company like yours lagging even behind Germany in terms of digitalization. Because I can'...

On March 10, 2025, I had a scheduled flight from Berlin to Izmir with SunExpress. However, due to a strike at Berlin Airport, all flights—including mine—were canceled. The issue? SunExpress never notified me. I didn’t receive a single email, SMS, or call informing me that the flight was canceled. I ...

Today, I booked two tickets through the SunExpress website, and the payment was successfully deducted from my account. However, I never received my tickets via email. Upon checking, I encountered an error message stating that there was a payment issue and that I should contact customer service. Whe...

I purchased a ticket from SunExpress Airlines using my credit card, and the payment was successfully processed. However, instead of receiving my ticket, I was met with a system error message. Despite my payment going through, no ticket was issued. When I contacted customer service, they told me the...

I am unable to find my SunExpress membership number despite logging into my account. The membership number is completely missing from the account section, making it impossible for me to use my membership benefits. Because of this issue, I had to book tickets without entering my membership number, l...

Lately, my experiences with SunExpress have been nothing but frustrating. Now, I can’t even submit a simple written request on their website! I fill in all the required fields, type out my issue, and then… the page just keeps loading endlessly. To make things even worse, SunExpress asks for an ID u...

I just purchased tickets for my family and me on the SunExpress website for a flight from Antalya to Paris. The payment of ₺20,145.9 was successfully deducted from my debit card, but my tickets do not appear in the system. When I contacted SunExpress customer service, they told me that there is an ...

On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...

My friends and I recently attempted to book SunExpress tickets for the İzmir-Berlin route. During the process, two of my friends were charged incorrectly. One was charged twice, and the other once, even though the transactions didn’t result in successful bookings. Despite contacting SunExpress, no r...

On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...

I am writing to bring to your attention a serious issue regarding a transaction I made on December 4, 2024. After completing the payment step for my SunExpress Airlines ticket purchase, I received an error notification on the screen stating, "There was an error in the payment record". Despite this, ...

I planned a holiday and tried to buy tickets for four people from Sunexpress for an Izmir-Bremen departure and Berlin-İzmir return. I intended to book my hotel reservations after purchasing the tickets. However, Sunexpress charged ₺40342.86 to my credit card without issuing the tickets. When I conta...

I recently tried to change the date of my flight through the SunExpress app and planned to upgrade to SunFare for additional baggage allowance. However, I was repeatedly shown that I already had 20 kg of baggage included with the SunEco fare, so I didn’t proceed with the upgrade. Now, I’ve been inf...

I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...

SunExpress continues to cause frustration with unresolved issues in its mobile app. After their 2020 app update, the system failed to record my flights for 2-3 years. Previously, 10 flights earned a free one, but now they require customers to manually register flights—a process they didn’t notify us...

I purchased a ticket on the SunExpress website for a flight from Amsterdam to Konya, paying through the iDEAL method. However, the payment resulted in an error, my money was withdrawn from my bank, but no ticket was issued. I demand an immediate refund of my payment. It’s alarming to see that many ...

I purchased a ticket through the SunExpress app, but it wasn’t confirmed, even though the payment was taken from my account. When the refund was processed, the amount was incomplete. I submitted a support request (ticket number Sun-09140828) on August 17, 2024, but I have yet to receive a response. ...

Hello, I am unable to log into my Sunexpress account. It keeps saying my password is incorrect. When I try to reset it using the "forgot password" button, I get an error message. I even attempted to create a new account with the same email, but it says the email is already registered. As you can se...

I have been experiencing password issues with SunExpress for over a year now. Every time I try to access my account, I run into problems that prevent me from logging in. Whenever I contact customer service to report the issue, they abruptly end the conversation without providing a solution. It's ext...

On August 23, 2024, I attempted to purchase a ticket on the SunExpress website for the Çukurova-Düsseldorf flight on September 20, 2024, at 03:45. However, the ticket was not issued, but the payment was still deducted from my account. I contacted customer service, as suggested by the screenshot I’ve...

On August 29, 2024, I had a direct flight from Milan Malpensa to Izmir, but despite hours of trying, I couldn’t complete the online check-in due to constant site errors, both on the app and the website. When we arrived at the airport, we saw other passengers experiencing the same issue and got in li...

I booked a one-way ticket from Dalaman to Hamburg, I entered my card details and after my money was taken, the page got stuck on your payment processing, I waited 20 minutes without closing the page but I never got a confirmation. I called Sunexpress Turkey and they told me it was because I used a d...

I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...