On August 29, 2024, I had a direct flight from Milan Malpensa to Izmir, but despite hours of trying, I couldn’t complete the online check-in due to constant site errors, both on the app and the website. When we arrived at the airport, we saw other passengers experiencing the same issue and got in line. Instead of helping, the SunExpress staff at the desk treated a group of elderly passengers poorly, making them run around the massive airport for just 5 Euros. This ruined the end of my family vacation. After the flight, I contacted customer service and was told to submit feedback online. Guess what? After writing everything and hitting send, it wouldn’t go through. I even tried live chat, but got no response. Due to their terrible online system, I’m requesting a refund for the 15 Euro fee we were charged. I leave the compensation for the bad experience my family and I endured to the discretion of the appropriate authority.
On September 4, 2024, for my 19:00 SunExpress flight from Izmir to Prague, I attempted online check-in 5 hours before departure. However, the system kept showing errors or didn't allow check-in at all. I spent 2 hours trying to complete the process while also attempting to contact customer service, ...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On May 10, 2024, our XQ893 flight from Milan to Izmir scheduled for 14:40 encountered several issues. We couldn't complete our check-in using their Android app or Apple Store due to constant errors on their website. Customer service was unhelpful, and the Milan counter staff acknowledged the problem...
On September 2, 2024, I tried to check in for my SunExpress flight from MXP (Milan) to AYT (Antalya) via ADB (Izmir) at 14:40 using the SunExpress app. However, I encountered an error during check-in (as shown in the attached screenshots), preventing me from completing the process, despite entering ...
On December 9, 2024, I handed over my luggage in perfect condition in Milan, but upon arrival at Izmir Airport, I received it damaged. I immediately reported the issue to the SunExpress desk, where I was given an unsigned paper and told to file my claim online. However, the website does not accept ...
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