I am absolutely furious with SunExpress Airlines! For months, I haven't been able to buy tickets through your website. Is no one overseeing your digital transformation efforts? You've managed to leave a massive company like yours lagging even behind Germany in terms of digitalization. Because I can't purchase tickets from you, I'm forced to buy them from other airlines.
I can't be the only one experiencing this infuriating problem. Your website desperately needs to be updated and made smart. Digitalization requires intelligent systems, otherwise, you'll fall further behind in the digital world, just like Germany is in some areas.
SunExpress, you need to fix your dysfunctional website immediately! Update your online ticketing system to be functional and user-friendly. Stop losing customers because of your abysmal digital presence.
I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed. ...
For days now, I haven’t been able to search or book tickets through SunExpress.com—the website simply doesn’t work. Every time I try to check flights, it gives me the same error message: “An unexpected error occurred.” I thought this might be a temporary glitch, but the issue has been ongoing and un...
I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
I’m beyond frustrated with SunExpress right now. My flight is less than 36 hours away, and despite countless attempts, I’ve been completely unable to check in—both through the official website and the mobile app. I’ve entered every single detail correctly, multiple times, on different devices, at di...
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