I have been experiencing password issues with SunExpress for over a year now. Every time I try to access my account, I run into problems that prevent me from logging in. Whenever I contact customer service to report the issue, they abruptly end the conversation without providing a solution. It's extremely frustrating to be constantly told that they are "updating their systems" while my problem remains unresolved. I'm very dissatisfied with the service I've received. I hope SunExpress completes their system updates promptly and resolves the issues they've caused their customers. I've even attached an example where the company terminated the chat while we were still discussing my problem. SunExpress needs to address these ongoing issues immediately.
I have been waiting for 18 days for SunExpress to address an issue regarding my membership system and information updates, including adding flights. Despite opening a support ticket, I have not received any response from their website or customer service. Customer service over the phone repeatedly ...
I've been a loyal SunExpress member for a long time and frequently fly with them. As a Gold member, I should be able to redeem my points for free flights, but ever since they updated their website, I haven't been able to use my points at all. My current password stopped working after the update, and...
I haven't been able to log into my personal account for three agonizing weeks now. Their system is constantly throwing errors, making it impossible to access my bookings. When I first called, they dismissed it as a "system error" and made me wait two weeks. Meanwhile, I had to book all my flights th...
Lately, my experiences with SunExpress have been nothing but frustrating. Now, I can’t even submit a simple written request on their website! I fill in all the required fields, type out my issue, and then… the page just keeps loading endlessly. To make things even worse, SunExpress asks for an ID u...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
Comments