I booked a one-way ticket from Dalaman to Hamburg, I entered my card details and after my money was taken, the page got stuck on your payment processing, I waited 20 minutes without closing the page but I never got a confirmation. I called Sunexpress Turkey and they told me it was because I used a debit card and I should use a credit one. Such nonsense in the conditions when 3 weeks ago I paid Sunexpress tickets with the same card.
I purchased tickets for three people on the İzmir-Kayseri route through the SunExpress website. The payment was deducted from my bank card, but the page got stuck on "Please wait while we process your payment." When I spoke with SunExpress customer service about this issue, they told me that the tic...
I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
I just purchased tickets for my family and me on the SunExpress website for a flight from Antalya to Paris. The payment of ₺20,145.9 was successfully deducted from my debit card, but my tickets do not appear in the system. When I contacted SunExpress customer service, they told me that there is an ...
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
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